Let's pretend that you have booked a family holiday at a recently opened 5 star resort. You take a visit to Trip Advisor after booking to find that despite being informed by the tour operator that the resort is open and complete, that they're reviews ...

Last week I wrote about the dangers of DIY holidays. To be completely frank I can understand why over 20 million consumers want to go it alone and organise and book their own holiday. Last week I received a few complaints about agencies that ...

Maybe I expect too much from tour operators and travel agencies but I would expect to find somewhere the companies complaints procedure. To me it makes sense to have a process that a customer has to follow to complain. It’s not like us Brits complain ...

Apparently a couple have been banned from booking another cruise with Royal Caribbean due to their constant complaining. It seems that the couple have taken six cruises with the company since 2004, and have claimed compensation after every cruise. It’s important that you complain about ...

I receive a few holiday complaints every week and whilst most of them are genuine, I do receive the occasional complaint which is humorous. Today, I received a rant from a consumer who missed his airport transfer because he was in the hotel bar, ...