Travel Rants » Holiday complaints

Using Twitter to resolve holiday complaints

Darren Cronian — Sat, 15 Oct 2011 10:13:18 +0000

I don’t like it when consumers are not treated fairly, so I will help out any consumer who I feel has been let down by a company. This week I received an email regarding a flight booking issue, where the consumer, admitted their mistake of choosing ‘miss’ instead of ‘mr’ while booking flight and accommodation. [...]

This post was syndicated from the Travel Rants Consumer Blog.

Using Twitter to resolve holiday complaints

Issues using email to notify of flight time changes

Darren Cronian — Sun, 25 Sep 2011 13:45:14 +0000

This issue has appeared in my email inbox a few times this month so I thought it was worthy of a rant. An airline changes the flight time and notifies the passenger via email. This is the only method of communication, no letter is sent or telephone call made to inform them that their flight [...]

This post was syndicated from the Travel Rants Consumer Blog.

Issues using email to notify of flight time changes

Popular holiday complaints revealed

Darren Cronian — Mon, 05 Sep 2011 16:17:44 +0000

You often read PR-led surveys in the national media which highlight popular holiday complaints but I wanted to find out what the real common complaints were amongst my readers, so, since April 2011 I have been logging details of the complaints received in my inbox from consumers. I have received 486 holiday complaints in my [...]

This post was syndicated from the Travel Rants Consumer Blog.

Popular holiday complaints revealed

Pay for a 14 night holiday, receive 13 nights

Darren Cronian — Wed, 20 Jul 2011 02:45:43 +0000

This week I received an interesting email where the consumer explained that they have paid for a 14 night holiday, but in reality they will only stay in the accommodation for 13 nights. This seemed a little unfair but it appears to be a regular occurrence. Common consumer issue Here’s what the consumer wrote to [...]

This post was syndicated from the Travel Rants Consumer Blog.

Pay for a 14 night holiday, receive 13 nights

Five travel issues sent from consumers

Darren Cronian — Wed, 17 Mar 2010 11:13:46 +0000

The ‘Ask Mr Rants’ is proving to be useful for consumers. Every month I will be writing about the types of travel issues sent from consumers. Then, hopefully consumers can learn from other’s experiences and the industry, if it wants to really improve the consumer experience, can add their input. Here’s a selection of travel [...]

This post was syndicated from the Travel Rants Consumer Blog.

Five travel issues sent from consumers