I don’t like it when consumers are not treated fairly, so I will help out any consumer who I feel has been let down by a company. This week I received an email regarding a flight booking issue, where the consumer, admitted their mistake of ...

This issue has appeared in my email inbox a few times this month so I thought it was worthy of a rant. An airline changes the flight time and notifies the passenger via email. This is the only method of communication, no letter is sent ...

You often read PR-led surveys in the national media which highlight popular holiday complaints but I wanted to find out what the real common complaints were amongst my readers, so, since April 2011 I have been logging details of the complaints received in my inbox ...

This week I received an interesting email where the consumer explained that they have paid for a 14 night holiday, but in reality they will only stay in the accommodation for 13 nights. This seemed a little unfair but it appears to be a ...

The ‘Ask Mr Rants’ is proving to be useful for consumers. Every month I will be writing about the types of travel issues sent from consumers. Then, hopefully consumers can learn from other’s experiences and the industry, if it wants to really improve the consumer ...