Last week tour operator Goldtrail received a bashing on BBC Watchdog regarding health and safety issues at a number of hotels in Turkey. The photos were fairly horrific and looking at those images, I felt that they deserved the negative media attention. No excuse for filthy ...

As you can imagine here at Travel Rants there’s not a day that goes by without receiving a holiday complaint. The majority of consumer complaints are through frustration at not being able to interact with the company concerned. Here are the five popular travel consumer complaints ...

Travel Rants receives its fair share of holiday complaints, but I do not think we complain enough when we have received poor service. Brits love to rant, but then we sweep the issue under the carpet – this means that the company does not learn ...

Let's pretend that you have booked a family holiday at a recently opened 5 star resort. You take a visit to Trip Advisor after booking to find that despite being informed by the tour operator that the resort is open and complete, that they're reviews ...

Last week I wrote about the dangers of DIY holidays. To be completely frank I can understand why over 20 million consumers want to go it alone and organise and book their own holiday. Last week I received a few complaints about agencies that ...

Maybe I expect too much from tour operators and travel agencies but I would expect to find somewhere the companies complaints procedure. To me it makes sense to have a process that a customer has to follow to complain. It’s not like us Brits complain ...