This issue has appeared in my email inbox a few times this month so I thought it was worthy of a rant. An airline changes the flight time and notifies the passenger via email. This is the only method of communication, no letter is sent ...

You often read PR-led surveys in the national media which highlight popular holiday complaints but I wanted to find out what the real common complaints were amongst my readers, so, since April 2011 I have been logging details of the complaints received in my inbox ...