Comments on: Turkey specialist Goldtrail goes into administration http://www.travel-rants.com/2010/07/16/goldtrail-administration/ Sun, 29 Jan 2012 01:52:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Nick http://www.travel-rants.com/2010/07/16/goldtrail-administration/#comment-169130 Nick Sat, 21 Aug 2010 12:20:11 +0000 http://www.travel-rants.com/?p=6367#comment-169130 Helen It is hard to say without seeing your paperwork if your covered or not. The easiest advice I can suggest is to go see a travel agent. Be polite and they may give you advice for free (an ABTA or TTA independent tends to be better for this). We tend to charge £10 for advice for non customers. Helen

It is hard to say without seeing your paperwork if your covered or not. The easiest advice I can suggest is to go see a travel agent. Be polite and they may give you advice for free (an ABTA or TTA independent tends to be better for this). We tend to charge £10 for advice for non customers.

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]]> By: helen http://www.travel-rants.com/2010/07/16/goldtrail-administration/#comment-168942 helen Mon, 16 Aug 2010 11:12:14 +0000 http://www.travel-rants.com/?p=6367#comment-168942 Hi, i know this isnt a goldtrail booking, its a sun4u another company collapse but cant find anywhere else who can help me,so here goes: please can anyone help me, im just not getting any answers from anywhere. I booked through sun4u to majorca calador on 14 september for a week, they sent me invoices and they are stamped ATOL and ABTA protected on them at the top but what i thought was a package holiday it turns out they booked my apartment through someone called hotel beds who are spanish (rang them and they say been paid for fully by sun 4u in my name) but they wouldnt tell me who i was flying with all i knew was from east midland, after many calls they eventually gave me flight times and said have no flight number as we charter our own planes. Id find out nearer the time. So i have no idea who i was supposedly meant to fly with so i cant ring any airline to see if my booking still stands, lost the transfers i believe as they were with bluebird at a cost of £15. Ive rang ATOl and asked if im comvered due to the seperate booking that sun4u have done on my behalf and all they will say is youve got the ATOL stamp on your paperwork so i think your covered, think????? Also said can take up to 2 years if i covered to get money back??? Ive send claim form in but im so unsure as to whether i will get the money back, any ideas??? If i knew id definitely get money back and they will confirm that and tell me an approx time til when i receive money back into my account (for example in a months time) id book another holiday but i cant do this as i have no money to pay for a holiday without receiving the other money i paid out back. Can anyone help me please?????? Hi, i know this isnt a goldtrail booking, its a sun4u another company collapse but cant find anywhere else who can help me,so here goes: please can anyone help me, im just not getting any answers from anywhere. I booked through sun4u to majorca calador on 14 september for a week, they sent me invoices and they are stamped ATOL and ABTA protected on them at the top but what i thought was a package holiday it turns out they booked my apartment through someone called hotel beds who are spanish (rang them and they say been paid for fully by sun 4u in my name) but they wouldnt tell me who i was flying with all i knew was from east midland, after many calls they eventually gave me flight times and said have no flight number as we charter our own planes. Id find out nearer the time. So i have no idea who i was supposedly meant to fly with so i cant ring any airline to see if my booking still stands, lost the transfers i believe as they were with bluebird at a cost of £15. Ive rang ATOl and asked if im comvered due to the seperate booking that sun4u have done on my behalf and all they will say is youve got the ATOL stamp on your paperwork so i think your covered, think????? Also said can take up to 2 years if i covered to get money back??? Ive send claim form in but im so unsure as to whether i will get the money back, any ideas??? If i knew id definitely get money back and they will confirm that and tell me an approx time til when i receive money back into my account (for example in a months time) id book another holiday but i cant do this as i have no money to pay for a holiday without receiving the other money i paid out back. Can anyone help me please??????

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]]> By: Nick http://www.travel-rants.com/2010/07/16/goldtrail-administration/#comment-168459 Nick Sat, 31 Jul 2010 12:28:41 +0000 http://www.travel-rants.com/?p=6367#comment-168459 @ Pria, sorry missed your comment. I would contact On The Beach for advice. @ Pria, sorry missed your comment. I would contact On The Beach for advice.

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]]> By: Nick http://www.travel-rants.com/2010/07/16/goldtrail-administration/#comment-168458 Nick Sat, 31 Jul 2010 12:27:45 +0000 http://www.travel-rants.com/?p=6367#comment-168458 @ Craig. See who provided your trip by looking at your invoice, if it is goldtrail or any associated company you need to book again. If you do not have one or have more questions contact ABTA for advice. @Sarah, Answering lee would be helpful. Though The CAA has lost the court case they been trying to make this illegal for a few years. (The courts say it is fine to do this to you). If you do not agree customers should be left with bills each time a company goes bust. Write to your MP, point this out and the Fact that ABTA and the CAA have said this is wrong and are campaigning to have the law changed since 1994. ( I find it amazing the governments own department says this is wrong and has done for over 10 years but the government will not do anything about it). @ Craig. See who provided your trip by looking at your invoice, if it is goldtrail or any associated company you need to book again. If you do not have one or have more questions contact ABTA for advice.

@Sarah, Answering lee would be helpful. Though The CAA has lost the court case they been trying to make this illegal for a few years. (The courts say it is fine to do this to you).

If you do not agree customers should be left with bills each time a company goes bust. Write to your MP, point this out and the Fact that ABTA and the CAA have said this is wrong and are campaigning to have the law changed since 1994. ( I find it amazing the governments own department says this is wrong and has done for over 10 years but the government will not do anything about it).

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]]> By: Lee Harrison http://www.travel-rants.com/2010/07/16/goldtrail-administration/#comment-168434 Lee Harrison Fri, 30 Jul 2010 13:30:03 +0000 http://www.travel-rants.com/?p=6367#comment-168434 @Sarah I'm Just Interested to know how you booked your holiday with OTB and What terms and conditions you knew of that applied to your booking before confirming the booking. It might be worth Looking up the terms and conditions of your booking again, and picking through it with a fine tooth comb or did you book it thinking it was a complete Package Holiday? @Sarah I’m Just Interested to know how you booked your holiday with OTB and What terms and conditions you knew of that applied to your booking before confirming the booking. It might be worth Looking up the terms and conditions of your booking again, and picking through it with a fine tooth comb or did you book it thinking it was a complete Package Holiday?

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