By Darren Cronian on Wednesday, June 30th, 2010

A few weeks back, Andy Jarosz wrote a post about a restaurant that does not provide customers with tap water, and I suspect that is because too many people were asking for water, and not paying for drinks. Then today, I watched a video rant to hotels about them charging $4 for a bottle of water.

Rip off hotel mini bars

Water for profit

Travel to any popular tourist hotspot and you will find that the modest bottle of water doubles in price. At the end of the day we live in a world where people in many countries have to travel for miles for water, we do take it for granted.

So should it be used as a way for hotels, restaurants and tourist attractions to make huge profit?

Stop purchasing from hotel mini bars

I refuse to purchase anything from hotel mini-bars because it is a complete rip off. They put it there because many people would rather pay the inflated price, than walk out of the hotel to the nearest supermarket. We should all stop using hotel mini-bars until they sell at retail price.

As usual, I would be interested to read your experiences and thoughts.


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14 responses to “Rip off hotel mini bars”

Juliete | 30 June, 2010 at 12:56 pm

I personally only use mini bars to store cold drinks in. I mean the drinks I buy from cheap supermarkets round the corner. :-)

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Andy Jarosz | 30 June, 2010 at 1:30 pm

The best example I’ve found of this rip-off was in a hotel in Buenos Aires where the bottled water in the mini-bar was 18 times the price of the same brand in the shop on the corner. No prizes for guessing where I restocked the minibar from after a thirsty night…

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Paul Rayment | 30 June, 2010 at 1:46 pm

While I hate them I can’t argue with the pricing. Imagine if a supermarket had the option to open a mini-shop in every room in a hotel – their prices would increase since the person charging them the rent would want more because it would be in a prime position – as at the end of the day convince carries a price.

The only way people can make a stand is by not paying. Obviously enough people don’t mind or are too drunk to care about the inflated price so the hotels keep at it.

I’m sure a middle ground could be reached with a price a bit higher than markets but at a price where the hotels patrons don’t feel ripped off.

What I hate is when the mini-bar has sensors which mean you can’t put your own stuff in there as it will disturb the other stuff and cost you.

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Terri | 30 June, 2010 at 1:54 pm

I didn’t think *anyone* used those things. The prices are completely unrealistic. I got a can of cookies once (yes, a pull-top can of cookies) and not only were they horridly expensive, they tasted like cardboard. Never again.

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Millie Smith | 30 June, 2010 at 6:52 pm

Yes, I’m with you 100% on the rip off minibars, the first thing I always do when I arrive at a hotel is check out the local supermarkets and shops and stock up. And the worst thing is that if you do actually raid the minibar in a moment of weakness, the snacks are often near their sell by date and a bit stale as everyone else has had the same idea and they’ve sat in there for months!

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Millie Smith | 30 June, 2010 at 6:55 pm

And another thing i’ve just remembered, at my local curry house they charge more for a cola than a glass of wine, which is wrong! My partner and I both had colas and were charged over 5 pounds! I wouldn’t mind but they buy the cheap stuff and its always flat anyway!

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Thomas Power | 2 July, 2010 at 12:37 pm

A tale of two hotels.

I just got back from Costa Rica to visit some new places and see some hotels. I stayed at two isolated hotels on the Pacific Coast so they had you by the short and curlies.

HOTEL 1: Four Seasons Resort, Peninsula Papagayo. What an eye-watering rip-off. Just to give you a sense of the scale of charges, a bottle of coke from minibar was $7. Breakfast (not included) is $63. Per person. I mean seriously. It’s one thing to charge lots for a lovely room in a beautiful setting. It’s another to then turn the screw once you arrive, it’s such a massive turn off. I would never send clients to this hotel for this reason.

HOTEL 2: Punta Islita, Nicoya Peninsula. A much happier experience at this beautiful hotel. Very remote. Gorgeous. I picked up the mini bar menu gingerly, expecting it to burn a hole in my hand. In fact, it was great. A beer was $2 or $3, a big double bottle of rum was $3. The result? I didn’t bother going to stock up the fridge from the local shops (not that there were any of those) but instead used my mini-bar as and when. More importantly, it left me feeling that the hotel treats customers with respect.

Surely if a hotel treats you reasonably with mini bar pricing (pricing of extras in general) then it not only increases the revenues but it also generates a huge amount of goodwill.

I bet there’s some complex equations for hotel mini-bars cost of maintenance, restocking, etc so it’s actually better for them to sell one bottle at silly price than 20 bottles at sensible. I also bet that equation takes no account of the goodwill/loyalty generated by not gouging your customers.

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Samantha | 8 July, 2010 at 6:25 pm

We paid £4 for a bottle of water in Rome. I woke up with a thirst, and so had no choice but to pay the money. In future I will buy a bottle of water and take it back to the room!

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James Birkinshaw | 8 July, 2010 at 8:53 pm

Pretty much the same as everyone else – hotel mini bars = rip off. I never purchase anything from them.

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Darren Cronian | 8 July, 2010 at 8:55 pm

Thanks for sharing your experiences everyone! :)

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MsB | 9 July, 2010 at 12:25 pm

I’m all for cheapness so you would never see me drinking out of a mini bar unless I had an expenses account. I’ve always had good luck. I’ve stayed at a few places that have provided water for free but it was always when booking an apartment. first thing I do when there is nor free water is take myself to a supermarket and stock up. If you cant be bothered… oh well! then you pay the price!

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Rebekka | 13 July, 2010 at 1:06 pm

@Samantha, heard of a tap??? It’s not like the water in Rome isn’t safe to drink.

I mean, maybe in a third-world country you’d have had no choice, but choosing to drink bottled water instead of out of the tap in a country where the water’s safe to drink is just that, your choice.

And a not very environmentally-friendly choice, either.

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Dan | 23 July, 2010 at 8:36 am

I agree that hotel minibar prices are ridiculously inflated, but customers always have a choice to stock up from nearby groceries, except in very remote locations. In far-flung places where people get shafted with astronomical minibar prices because the nearest cantina is 100 miles away, the choice is not to come back to that place the next time you’re visiting.

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aimie | 2 August, 2010 at 11:27 am

I think it’s disgusting to charge people extortionate prices for something that is so vital. I agree that mini bars are often over priced and exploit the clientelle, however I would like to say that not all hotels are principally occupied by profits. I work for a very reputable hotel in the centre of Paris who puts the customers needs first and foremost. I now find it cheaper to buy a bottle of water or can of coke cheaper from the hotel than the shop opposite!

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