Comments on: My volcano ash cloud flight cancellation experience http://www.travel-rants.com/2010/05/18/volcano-ash-cloud-flight-cancellation-experience/ Sun, 29 Jan 2012 01:52:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mel http://www.travel-rants.com/2010/05/18/volcano-ash-cloud-flight-cancellation-experience/#comment-170114 Mel Sun, 19 Sep 2010 09:39:41 +0000 http://www.travel-rants.com/?p=6189#comment-170114 Chris, Just want to say thank you for the advice. I've been looking on the internet to see if anyone else is having problems with Jet2 - I feel like they have completely ignored us. I contacted them by email two weeks ago to see what was going on, only to be told they hadn't received a letter from me and to send the original documents again - they're called originals for a reason! I'd received a card in July from Jet2 acknowledging receipt of the letter, and had sent the letter recorded delivery, also proving their receipt. It just seems that Jet2 are trying to fob me off completely, so I'll take your advice Chris and push it further. I'm not willing to accept vouchers from them because I never want them to have my custom again. Chris,
Just want to say thank you for the advice. I’ve been looking on the internet to see if anyone else is having problems with Jet2 – I feel like they have completely ignored us. I contacted them by email two weeks ago to see what was going on, only to be told they hadn’t received a letter from me and to send the original documents again – they’re called originals for a reason! I’d received a card in July from Jet2 acknowledging receipt of the letter, and had sent the letter recorded delivery, also proving their receipt. It just seems that Jet2 are trying to fob me off completely, so I’ll take your advice Chris and push it further. I’m not willing to accept vouchers from them because I never want them to have my custom again.

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]]> By: Chris http://www.travel-rants.com/2010/05/18/volcano-ash-cloud-flight-cancellation-experience/#comment-169542 Chris Wed, 01 Sep 2010 15:54:55 +0000 http://www.travel-rants.com/?p=6189#comment-169542 After further exchanges of letters and the threat of legal action, letters which never arrived and errors made in calculations, Jet2 finally accepted our claim and have refunded in full all our subsistence, food and travel for the period that we were abandoned abroad due to volcanic ash in April. It's taken them over 3 months and it's not been easy dealing with them, but they have at least done the honourable thing. My advice to anyone still waiting on them to make a refund is to threaten court action - there are standard letter templates on the web to help. When I did this I got a telephone call from them the following day - so it seems like this is the way to get their attention. Good luck. After further exchanges of letters and the threat of legal action, letters which never arrived and errors made in calculations, Jet2 finally accepted our claim and have refunded in full all our subsistence, food and travel for the period that we were abandoned abroad due to volcanic ash in April. It’s taken them over 3 months and it’s not been easy dealing with them, but they have at least done the honourable thing.

My advice to anyone still waiting on them to make a refund is to threaten court action – there are standard letter templates on the web to help. When I did this I got a telephone call from them the following day – so it seems like this is the way to get their attention.

Good luck.

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]]> By: Chris http://www.travel-rants.com/2010/05/18/volcano-ash-cloud-flight-cancellation-experience/#comment-168185 Chris Sun, 25 Jul 2010 08:11:28 +0000 http://www.travel-rants.com/?p=6189#comment-168185 They also appear to think that a £5 refund for 'phone calls' will adequately cover the cost of trying to rebook / get info / pursue. We were abroad Jet2 - get real!! They also appear to think that a £5 refund for ‘phone calls’ will adequately cover the cost of trying to rebook / get info / pursue. We were abroad Jet2 – get real!!

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]]> By: Chris http://www.travel-rants.com/2010/05/18/volcano-ash-cloud-flight-cancellation-experience/#comment-168184 Chris Sun, 25 Jul 2010 08:07:37 +0000 http://www.travel-rants.com/?p=6189#comment-168184 A partial result. Jet2 have refunded ALL the additional accommodation and subsistence costs associated with our extended family stay overseas due to volcanic ash (by cheque not vouchers). But they have rejected the travel element of our claim, citing the fact that they refunded the 'unused' portion of the (return) flight. So, they take you abroad cancel (3) flights back - then abandon you, to make your own way 'home' (via any method you chose). We had no choice (Jet2 were not rebooking flights) so had to book Eurostar and trains - costing over £1000. Their refunded flight was c£200. So I'm still £800 out of pocket and will be pursuing this with them (through the courts if necessary). Presumably had we stayed put for an extra week or two incurring accommodation and subsistence costs and then flown back at their convenience this would have been refunded?! Anyone spot the flaw in the logic here? No account taken of our prudence and need to get back home!! So they are refunding partially but you have to pursue them (it took over a month) - and will - it appears - try to absolve themselves of refunding any 'alternative' travel by claiming they have refunded the unused portion of your travel with them. Not acceptable Jet2. See you in court. A partial result. Jet2 have refunded ALL the additional accommodation and subsistence costs associated with our extended family stay overseas due to volcanic ash (by cheque not vouchers). But they have rejected the travel element of our claim, citing the fact that they refunded the ‘unused’ portion of the (return) flight.

So, they take you abroad cancel (3) flights back – then abandon you, to make your own way ‘home’ (via any method you chose). We had no choice (Jet2 were not rebooking flights) so had to book Eurostar and trains – costing over £1000. Their refunded flight was c£200. So I’m still £800 out of pocket and will be pursuing this with them (through the courts if necessary).

Presumably had we stayed put for an extra week or two incurring accommodation and subsistence costs and then flown back at their convenience this would have been refunded?! Anyone spot the flaw in the logic here? No account taken of our prudence and need to get back home!!

So they are refunding partially but you have to pursue them (it took over a month) – and will – it appears – try to absolve themselves of refunding any ‘alternative’ travel by claiming they have refunded the unused portion of your travel with them. Not acceptable Jet2. See you in court.

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]]> By: Chris http://www.travel-rants.com/2010/05/18/volcano-ash-cloud-flight-cancellation-experience/#comment-167587 Chris Fri, 09 Jul 2010 16:23:26 +0000 http://www.travel-rants.com/?p=6189#comment-167587 Seems that a voucher refund is being tried on by Jet2 with some (ex-) customers. As I indicated in my earlier blog I for one will reject any attempt to fob me off with vouchers and have stated to Jet2 that I will pursue the claim through the courts if this is their way of attempting to 'compensate' me. Its now 5 weeks since I submitted my claim and I have had no response. Is this typical? Seems that a voucher refund is being tried on by Jet2 with some (ex-) customers. As I indicated in my earlier blog I for one will reject any attempt to fob me off with vouchers and have stated to Jet2 that I will pursue the claim through the courts if this is their way of attempting to ‘compensate’ me. Its now 5 weeks since I submitted my claim and I have had no response. Is this typical?

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