Comments on: Flight cancellations and delays due to volcano ash clouds http://www.travel-rants.com/2010/04/15/flight-cancellations-delays-due-volcano-ash-cloud/ Sun, 29 Jan 2012 01:52:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: John http://www.travel-rants.com/2010/04/15/flight-cancellations-delays-due-volcano-ash-cloud/#comment-168869 John Sat, 14 Aug 2010 08:37:38 +0000 http://www.travel-rants.com/?p=6069#comment-168869 Hi Just wondering if anyone has recieved any letters or correspondance from expedia or qatar airways. I have had no replies to letters sent to expedia and qatar plainly refused.... Hi

Just wondering if anyone has recieved any letters or correspondance from expedia or qatar airways.

I have had no replies to letters sent to expedia and qatar plainly refused….

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]]> By: Lisa http://www.travel-rants.com/2010/04/15/flight-cancellations-delays-due-volcano-ash-cloud/#comment-166080 Lisa Sun, 06 Jun 2010 13:47:18 +0000 http://www.travel-rants.com/?p=6069#comment-166080 Just an update I wrote to Jet2 regarding our 3 day delay in Venice and sent them all receipts for accomodation and food and quoted EU Regulation [EC]261/2004. They sent me a form last week to fill in and it stated that they WILL refund any monies spent due to delay. I am now waiting to hear if they will actually refund due to the volcanic ash, ill let you know. Just an update

I wrote to Jet2 regarding our 3 day delay in Venice and sent them all receipts for accomodation and food and quoted EU Regulation [EC]261/2004. They sent me a form last week to fill in and it stated that they WILL refund any monies spent due to delay. I am now waiting to hear if they will actually refund due to the volcanic ash, ill let you know.

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]]> By: kat http://www.travel-rants.com/2010/04/15/flight-cancellations-delays-due-volcano-ash-cloud/#comment-166049 kat Fri, 04 Jun 2010 22:24:56 +0000 http://www.travel-rants.com/?p=6069#comment-166049 I have emailed easyjet and asked for a refund, they said no at first because i had chose the re-route option. So I sent them another email explaining that the website was defective at the time and i was unable to rebook as it was telling me that it could not confirm me on that flight. I also explained that no one was answering the phones so without much choice I had the rebook with british airways to get me back at the earlier possible stage.. and they said they would refund if i could prove I had taken a flight before the 22nd to get me back there earlier. I told them that I couldnt as the website wasnt working, it was telling me that it couldnt confirm the flight, no1 was answering phones so i booked wiv BA on the 23rd for the 24th. I snet evidence that i had emailed them along explaining the situation but they never responded other than an automated email apologising for their delayed response.Now saying that because i was booked on their flight and didnt use it they cant give me a refund, but if i send them my boarding pass they can give me a credit note.BUT i wont use them again! And I don't know what to do next!!! I have emailed easyjet and asked for a refund, they said no at first because i had chose the re-route option. So I sent them another email explaining that the website was defective at the time and i was unable to rebook as it was telling me that it could not confirm me on that flight. I also explained that no one was answering the phones so without much choice I had the rebook with british airways to get me back at the earlier possible stage.. and they said they would refund if i could prove I had taken a flight before the 22nd to get me back there earlier. I told them that I couldnt as the website wasnt working, it was telling me that it couldnt confirm the flight, no1 was answering phones so i booked wiv BA on the 23rd for the 24th. I snet evidence that i had emailed them along explaining the situation but they never responded other than an automated email apologising for their delayed response.Now saying that because i was booked on their flight and didnt use it they cant give me a refund, but if i send them my boarding pass they can give me a credit note.BUT i wont use them again! And I don’t know what to do next!!!

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]]> By: Jennie Baker http://www.travel-rants.com/2010/04/15/flight-cancellations-delays-due-volcano-ash-cloud/#comment-165595 Jennie Baker Tue, 25 May 2010 16:48:42 +0000 http://www.travel-rants.com/?p=6069#comment-165595 Hi, I would really appreciate your advice on our situation. We got stuck at Belfast airport on 16th May we were flying with bmibaby they had no staff at the desk and we were unable to contact them by phone as they only had an answering machine message as we didn't know what to do or how long the delays would last for we arranged a ferry crossing, we had to hire a car, get taxi's and trains could you please advise me as to wether we are likely to get any money back thank you Hi, I would really appreciate your advice on our situation.
We got stuck at Belfast airport on 16th May
we were flying with bmibaby
they had no staff at the desk and we were unable to contact them by phone as they only had an answering machine message
as we didn’t know what to do or how long the delays would last for we arranged a ferry crossing, we had to hire a car, get taxi’s and trains
could you please advise me as to wether we are likely to get any money back
thank you

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]]> By: Thomas Power http://www.travel-rants.com/2010/04/15/flight-cancellations-delays-due-volcano-ash-cloud/#comment-165398 Thomas Power Thu, 20 May 2010 13:53:02 +0000 http://www.travel-rants.com/?p=6069#comment-165398 @Becci This might be simple, it might not be. I think it might be simple. You bought a JMC holiday. You have a bit of paper saying JMC on it and listing the services you have paid for which presumably includes flights and accommodation. This being the case, it's simple. You call Thomas Cook to find out where you should address your claim. If your flights were booked separately from your accommodation i.e. you have no confirmation invoice showing both services on the same bit of paper, then you have either 'self packaged' or 'split packaged'. Essentially that means that refund regulations will apply to the flight element of your trip but not the accommodation. As far as the accommodation provider is concerned, you failed to show up when you said you would so they didn't fail in their delivery of the contract. @Becci

This might be simple, it might not be.

I think it might be simple. You bought a JMC holiday. You have a bit of paper saying JMC on it and listing the services you have paid for which presumably includes flights and accommodation.

This being the case, it’s simple. You call Thomas Cook to find out where you should address your claim.

If your flights were booked separately from your accommodation i.e. you have no confirmation invoice showing both services on the same bit of paper, then you have either ‘self packaged’ or ‘split packaged’. Essentially that means that refund regulations will apply to the flight element of your trip but not the accommodation.

As far as the accommodation provider is concerned, you failed to show up when you said you would so they didn’t fail in their delivery of the contract.

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