Comments on: Five travel issues sent from consumers http://www.travel-rants.com/2010/03/17/travel-issues-consumers/ Sun, 29 Jan 2012 01:52:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Alan http://www.travel-rants.com/2010/03/17/travel-issues-consumers/#comment-162909 Alan Tue, 06 Apr 2010 15:54:36 +0000 http://www.travel-rants.com/?p=5933#comment-162909 It is almost a pre-requisite now to researching any holiday destination, but perhaps unsurprisingly the first top tip for booking last minute holidays in the sun is to get online and check out as many review sites (such as Tripadvisor) and online travel guides (such as Lonely Planet) as you can. This will help narrow down locations based on the type of last minute holiday you're looking for and the all important weather factor! It is almost a pre-requisite now to researching any holiday destination, but perhaps unsurprisingly the first top tip for booking last minute holidays in the sun is to get online and check out as many review sites (such as Tripadvisor) and online travel guides (such as Lonely Planet) as you can. This will help narrow down locations based on the type of last minute holiday you’re looking for and the all important weather factor!

Report this comment

]]> By: Darren Cronian http://www.travel-rants.com/2010/03/17/travel-issues-consumers/#comment-162243 Darren Cronian Fri, 19 Mar 2010 03:10:56 +0000 http://www.travel-rants.com/?p=5933#comment-162243 Nick, Thanks for taking the time to explain some of reasons behind these travel issues. Nick,

Thanks for taking the time to explain some of reasons behind these travel issues.

Report this comment

]]> By: Nick http://www.travel-rants.com/2010/03/17/travel-issues-consumers/#comment-162192 Nick Thu, 18 Mar 2010 10:37:35 +0000 http://www.travel-rants.com/?p=5933#comment-162192 Darren Agents booking DIY holidays Agents do not have terms and conditions; we pass on the suppliers hence the name agent. I think in this case the customer is reading the accommodation providers t&c. The agent would of also of confirmed with the customer that the air booking was subject to XYZ Airline conditions. We have a form for customers to sign stating they understand they are not booking a protected package, almost without fail when there a problem they still say they did not know. (This type of arrangement is what ABTA wish stopped) Inaccurate hotel information If this comes from a brochure print or online then it the operators fault. If it from a booking agency website, then it is the hotels fault. Damaged holiday car hire On this I will say it is too common, along with car rental companies selling extras or insurance that is not needed. No flying on this airline According to airlines there is no such thing as human error. Mr Airline says so that will cost you £100 please….. So I hope your ranter billed them £100 for something that they state can not happen. The deal that never existed This is going on too long, computer company’s need to sort out there systems. It happens 3 different ways 1. A non-live offer is placed and booking is on request and comes back full. 2. 2 customers book the same deal at same time (happens more than you may think) 3. Finally the system is crap. (The most common) Darren

Agents booking DIY holidays

Agents do not have terms and conditions; we pass on the suppliers hence the name agent. I think in this case the customer is reading the accommodation providers t&c. The agent would of also of confirmed with the customer that the air booking was subject to XYZ Airline conditions.

We have a form for customers to sign stating they understand they are not booking a protected package, almost without fail when there a problem they still say they did not know.
(This type of arrangement is what ABTA wish stopped)

Inaccurate hotel information

If this comes from a brochure print or online then it the operators fault. If it from a booking agency website, then it is the hotels fault.

Damaged holiday car hire

On this I will say it is too common, along with car rental companies selling extras or insurance that is not needed.

No flying on this airline

According to airlines there is no such thing as human error. Mr Airline says so that will cost you £100 please….. So I hope your ranter billed them £100 for something that they state can not happen.

The deal that never existed

This is going on too long, computer company’s need to sort out there systems.
It happens 3 different ways
1. A non-live offer is placed and booking is on request and comes back full.
2. 2 customers book the same deal at same time (happens more than you may think)
3. Finally the system is crap. (The most common)

Report this comment

]]>