Catching up on my news feeds I read that thousands of fake or bogus tickets for the World Cup are being sold on unofficial websites for many times their face value. It is not surprising, but if you are thinking about heading over to South ...

Over the last month I have received a number of emails from consumers who have had their flight schedule changed or cancelled, which has messed up their travel plans. This seems to have a bigger impact for consumers who have booked their own flight and ...

Book a hotel and you expect the price to be the same no matter if you found the hotel booking site through Google, or another channel, right? So, I was surprised to find out that booking a hotel through an affiliate link, the consumer receives ...

The ‘Ask Mr Rants’ is proving to be useful for consumers. Every month I will be writing about the types of travel issues sent from consumers. Then, hopefully consumers can learn from other’s experiences and the industry, if it wants to really improve the consumer ...

Regular readers will know I love a rant at the travel industry but today I am going to start by ranting at travel consumers! I love receiving emails from you, in fact I am really happy when I have helped you deal with a complaint, ...