Gatwick, 3 weeks ago, due to snow came in to land and we where sent to Glasgow. 2 days later before we got to Gatwick and no information came out of Glasgow the whole time.

We where waiting at gate to fly to Gatwick when the gate changed to send the flight back to the USA. The crew turned up to be confronted by angry passengers who after a 8 hour wait for at the gate had been told nothing.

Yet 30 minutes later we boarded a fleet of coaches which our driver told us had been booked hours before. The airline only told us because a fuss was made.

Report this comment

I had a 7 hour delay out of MBJ on my way to LHR (via JFK) last summer. The airline didn’t offer any compensation, but I was able to get them to re-book me on another airline in business class all the way back to LHR. Not a bad result!

Report this comment

My husband and I were stranded in New York for three days when British Airways cancelled several days of flights. We got flight vouchers but this didn’t really compensate for the extra time off work. Luckily we had friends to stay with as it would not have covered the cost of a hotel room either. I was going to make a claim on our travel insurance and had the forms, but I didn’t get around to it.

Report this comment

Flying from Miami (MIA) to Chicago (ORD) April 2 years ago. Simple flight. One major airport to another. We arrived at MIA and were told that Chicago was too windy to land so we could go via San Juan. ‘But thats going to Puerto Rico to go to Chciago’ I explained. Desk clerk agreed. Waited in the airport for 10 hours. Flight repeatedly delayed. After each delay we’d leave the gate waiting area to get some fresh air and have to come back via serious security each time.

At 7 pm, for a 11 am flight, I went to the front desk and told them that we would be on the first flight in the morning to Chicago. Next morning, no delay, no apology and no compensation but a holiday day completely wasted in the airport. Luckily we had family to stay with and a spare set of clothes as our suitcases were still at the airport security area!

Report this comment

I was stranded in Johannesburg for 4 days, the airline was so unhelpful. total shumbles!

Report this comment

We were in Miami airport 11 hours with our cat! We arrived in good time but were locked out of the terminal because someone suspected a package in the ladies room was a bomb – turned out to be false. When passengers were allowed into the terminal there was utter chaos. A sea of people, agents waving hands in the air and shouting something no-one understood. On this trip we couldn’t check in online because of our cat. What really made our day was when after telling us our seats were gone, the agent added angrily “don’t you know you have to arrive one hour prior to departure?”

Report this comment

We received a call at 3 a.m. telling us that our 9 a.m. flight was cancelled to Las Vegas. They rescheduled our flight leaving at 11:40 p.m. that night. We were travelling with my father who is 82 years old and I said this is not acceptable. They then booked us on a flight leaving at 10 a.m. but stopping in another city. We would arrive only a few hours later than our original plan. We arrived at the airport only to be told that our flight was rescheduled for the next day (a day after our original departure date!)

Report this comment

My flight was canceled due to bad weather and I have to wait in the airport for 9 long and cold hours! Good thing I have brought my laptop with me, I can be updated with the latest weather news.

Report this comment

Worst for us was after Hurricane Katrina hit Cancun.
Not quite a delay as we had to fly home early but it was total chaos at the airport and people that wanted to go to Gatwick ended up on Manchester planes and vice versa! waiting around for ages and due to hurricane there was very limited services.

Report this comment

After traveling internationaly for just under 3000 miles to LAX International Airport Delta airline staff member denied my wife from boarding another international flight and stated the reason as being a passport problem. At the gate we received no help in resolving the matter so we had little choice other than try to seek elsewhere. Later, and long after our flight had left ,my wife’s passport was proved to be in fully compliance with all the countries laws and regulation in which we were to visit including those of the U.S.A. At this point we had to abort a trip that had cost us thousands and had been booked for months. But nobody at Delta cares and I’m sure by now the young lady who caused our problem is aware of her error, but that does not help us. There worldwide web of Customer Service agents even tells you to telephone other agents for help.. Duh! One tired old flyer

Report this comment

American Airlines the worse. My sister took a flight to Miami with American Airlines back in April, 2010 for her daughter wedding. She ask the flight attendant a question in Spanish been a Spanish speaking country, the flight attendant reply that she does not speak Spanish and remind her that she was flying with a English speaking airline. Flight attendant got offended and ask security to escorted my sister out the airplane, and she was escorted out the airplane had to take another plane 2 hours later with another airline and she miss her daughter’s wedding reception .

Report this comment