Comments on: Is customer data unsafe when companies go bust

By: Caitlin

Caitlin — Wed, 13 Jan 2010 07:34:26 +0000

@Darren No, I would not and in this case it seems like there would be a strong legal challenge if the administrator did sell the data.

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By: Jane

Jane — Tue, 12 Jan 2010 23:34:33 +0000

Thanks for keeping us all posted. Some interesting comments being made. Im just so glad we got our money back – considering they took it out the same day as they announced receivership! Speak soon and thanks again

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By: Darren Cronian

Darren Cronian — Tue, 12 Jan 2010 19:42:27 +0000

@ Alastair

Thanks for the interesting update. Guess we’ll watch this space. I had never realised in the past that administrators could sell customer data in this way, even if it is opted in. I realise that customer data has it’s value but we live at a time with issues like identity fraud etc.

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By: Alastair McKenzie

Alastair McKenzie — Tue, 12 Jan 2010 18:01:14 +0000

I talked to Derek Moore, Chairman AITO, about this issue this afternoon. He was interested said he might raise it at the next AITO committee meeting. It’s worth keeping an eye on from AITO’s point of view, because if it becomes more frequent and contentious as the recession continues, it could become a policy issue for AITO members.

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By: Erica

Erica — Tue, 12 Jan 2010 16:15:30 +0000

I must agree with you on this, Darrren. Consumer data should not be shared or sold on to other parties. And, like you wrote above, even if people have ticked some box when booking a trip, I doubt everyone would like to give out this information. I wonder if it’s possible for consumers to ‘opt out’ afterwards if they’re not happy with having their data shared.

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