Travel Trade Gazette was the first to break this story, and we’ll be following it with interest. Let’s hope customers who used credit cards will be dealt with fairly. The XL collapse led to a lot of arguments with the banks. But again, those who bought package holidays with an agent should be fine…

Report this comment

dear sir, I has booked a holiday with flyglobespan for the 24th feb to the 3rd of march 2010 in benidorm flying from glasgow and probooked our seats aswell and the insurance aswell.
what information could you gave me I paid the holiday with my credit card.
also what are the chances of me and my husband still getting the holiday, if not how do I start to get my money back. please help me thank you

yours mrs nancy speirs

Report this comment

Please help meeeeeeeeeeeeeee

Flying next week booked the flight with maestro card will we get our money back???!!!!

Report this comment

Hi,

My friend had a booking for flights only and she paid this with a Visa debit card. Now having spoken to her bank has been informed that she is not under any protection as mentioned on the flyglobespan website?

Can you give me any advise please that I can pass onto her as she is in Cyprus and was supposed 2 be flying home for xmas?

Regards

Karen

Report this comment

I was booked up with globespan for a 1 weeks stay in Benalmadena (Malaga) with my husband. Leaving on 26th December from Edinburgh and returning on 2nd January 2010.

We have booked flight only with our accommodation booked elswhere. My husband booked these flights with his credit card and after todays events, I have booked another 2 flights with Ryanair. My husband telephoned his credit company tonight and was told to go to Glopespan for a claim form. I dont think this is the correct advice as the credit card company should be the one issuing the claim form.

Where do we go from here?

Sorry for those who are stranded.. at least we dont have that problem. Hope you all get home safely.

Thanks in advance,
Annie

Report this comment

HELP PLEASE
BOOKED FLIGHS WITH GLOBSPAN FOR MY DAUGHTERS HEN WEEKEND WITH MY VISA CARD WILL I BE COVERED UNDER SECTION 75

Report this comment

We have booked with a travel agent what do we do?

Report this comment

Help please! we have booked with a credit card and flyin in the am what do we do?

Report this comment

Have booked through Lowcostholidays.com and the payment including the flyglobespan flights to Sharm el Sheik on the 26 Dec was made to them on my Mastercard . Who should I be looking to for compensation / refund. Lowcostholidays, mastercard or my holiday insurance.
Lastly should I book other flights if possible or just try and claim the full holiday, and rearrange another later.

Report this comment

Hi, My wife and I were due in Malaga on Sat the 19th, we are ATOL for our hol, but we know we will take a hit. We are sorry for the folk who have lost there jobs over this sudden (Sic) shutdown, we will get over it, and I still have a job. Enjoy Xmas the best U can it will be

Report this comment

Hi have booked hotel and flight seperatly through travel republic and paid full balance by credit card supposed to fly on sat 19th Dec for 2 weeks cant get anyone in travel republic they closed at 8 last night and did not answer their phones before that, must say it was Good of them !
cant get another flight even from London as prices have jumped so much where do we stand getting our money back as we really want a holiday and are prepared to go elsewhere but have to be sure we are covered before paying out again thanks janet & alan

Report this comment

Hi there, hope you can help. I have booked five flights only to lanzarote in June, paid via oneccount debit card (not visa) currently out of pocket by over £1.5k, I will contact my bank today after 8am and let you know how it goes, on the website for globespan it says that claims should be sent to the address given, is this for consideration for refund?

Report this comment

Hi I want 2 to thank you for your support. I found out about the collapse this morning on the tv and found your site

Report this comment

All consumers affected please read the useful information below.

Travel Agent policy dealing with airline failures. We will deal with customers in the following order (or try to). Having experanced this it can take 30 minutes -3 hours to book a holiday. BUT 2-5 hours to sort a rescue or alternative flight.

1 Those strand abroad
2 Those travelling this week
3 Customers travelling in this month (next 4 weeks)
4 Customers by date of departure, closest first.

All travel agents will expect you to contact them. Please listen to what they say, but do not expect an instant answer . However each time someone rings this delays them from searching or arranging flights. For webcompany’s check there website. General advice if you not travelling in next 6 months do not contact your agent today. (Yes I know this is hard).

Report this comment

Can you give me the name and contact number for the Globespan Insurance company which underwrote their holiday insurance policies?
Best wishses, Bill

Report this comment

I have booked flights for July 2010. I called my credit card company this morning – Capital One – finally got them to send a claim for but they kept saying they cant promise anything although I stated clearly I was making a clain under Section 75…..
Doesnt help when speaking to an Indian call centre, language barrier to encounter.

Do you know timescales for this refund, are we talking months? thanks

Report this comment

I booked flights for Orlando for 2010, i had only paid the deposit (which was £611) all paid for by mastercard, i have already got in touch with bank and just need to put it all in writing, buti wanted to check will i be covered even though i hadn’t paid the full amount???

Report this comment

Darren, My experience claiming from LloydsTSB over LTE.

Sent letter
2 weeks later got reply and form to sign and send back with receipt or ticket.
1 week later amount shown on statement as disputed
4 weeks later another form
1 week later refund

Any amount over £100 in value is covered. Even Deposits. So if deposit is £50 but holiday is £200, the £50 is still covered.

Report this comment

my first choice over the years has been to fly with Globespan..i booked a holiday last week with tour operators, On The Beech Holidays, who clearly state the do not sell package holidays.but i did buy the flight,hotel and transfers from them at a good price.and it was a no frills flight and thought i would have had the pleasure of flying with Globespan again,but to my dissapointment at the time, it turned out i would be flying with Ryanair….CLOSE ONE..as i paid by debit card…i fly on the 10th of january 2010 and im going to purchase travel insurance from A.A. travel ,as they clearly state their policy covers for companies who go into administration..so think im ok now, just in case Ryanair sink as well…i also had the option of paying the holiday again by credit card ,paying the diffirence and getting my debit card payment refunded…i hope all the Globespan travellers and cabin crew get home safely..and every one who has still to go their holiday,get refunded and find another holiday……Stevie

Report this comment

Bought flights directly from flyglobespan with Debit card, no insurance

have went through every channel possible, the outcome is that i have to send a letter to the underwriters to make any claim, they are not obligated to refynd any cost, and consumers come very low on their payouts once they sel off the assets.(planes etc)

please remeber that when you call the globespan helpline, the people you talk too have just lost their jobs at this time of year.

Lesson learned, always use a credit card.

My hat is off to TravelRepublic though who agreed to refund my entire accommodation costs even though i booked the flights directly with GS…Thank you

Report this comment

help,booked flights with flyglobespan on debit card,got insurance at same time with flyglobespan recieved confermation email,but did not download insurance document and now cant ,now dont know name of insurance company any ideas

Report this comment

Thanks Darren…for your travel feed back…ive was very fortunate this year and last year,as i was home for about 3 days from a holiday i booked with Seguro Holidays and they went bust along with L.T.E airlines..its good to have piece of mind when booking by credit card,but the charge on that can be saved when enqiries are made to an insurance company to make sure they cover for financial holiday failure,as not all them do cover..some will only cover the cost of a hotel and flight home…A.A insurance seems the best deal to me..£12 or £15 per person with baggage and money…no excess on holiday failure refund..i think Globespan will refund all the customers who paid by debit card…they will just have to wait that bit longer than credit card holders…i mean they are owed £30million….

Report this comment

Darren,

Are payments via Mastercard (credit) treated the same way as payments via a Visa credit card? That is, a claim for a payment with a Mastercard can also be made via section 75 of the Consumer’s Credit Act of 1974?

Also, I read that people ‘should’ get their money back, but what does that mean exactly? That by law people will get their money back or is it at the discretion of the banks?

Another point is the amount being above £100. What does that exactly mean? In total? Or per person, per leg of travel? If a person paid £230 for flights for 2 people by Master card will the full amount get refunded or just the amount above £100?

Thanks for any clarification and also for a great column and answers!

MF

Report this comment

Hi, I work for Travelrepublic. If any of you have booked a FlyGlobespan flight with us, then please have a look at our FAQ section here

http://www.travelrepublic.co.uk/faq/FAQAnswer.aspx?Id=137

You are ALL covered (if you booked after 1-Jan-09) under our Total Financial Protection scheme, regardless of how you paid.

If anyone has any specific queries, you can email me

Thanks Steve for the information. I have removed your email address to avoid you getting spammed. If anyone wants Steve’s email address then please leave a comment here and I will pass it on to you via email. Thanks.

Steve
Travelrepublic

Report this comment

I booked in August 2009 to fly to Malaga in Feb 2010 online

2 x Adults and 2 x Kids and 1 Infant
I booked a fly drive (flights + car hire)
I paid using my VISA Debit Card.
The booking confirmation has 2 line items -
APC-ATOL PROTECTION CONTRIBUTION 1.00 2 2.00
APC-ATOL PROTECTION CONTRIBUTION 1.00 2 2.00

Does this mean I am ATOL proetected and claim from them first?

I tried the my bank (BOS) for VISA DEBIT CHARGEBACK but they are deliberately fobbing me off and saying they are not part of any VISA DEBIT CHARGEBACK.

PLEASE HELP!

Report this comment

I mentioned yesterday, that paying buy credit card and the extra charge can be avoided if you get an insurance company who will insure you if a company goes into administration..only problem is…if you go on holiday for 7 days, then your only covered for those 7 days…therefore if you book the holiday 1 month in advance, and the company goes into adminisrtation..YOUR SNOOKERED…..I now learned credit card is the best option, as your covered months before…

Report this comment

Darren

The news is that E-clear owes flyglobespan £36 million, if you put this in to company terms. In 2008 flyglobspan lost 11million, in 2009 they made 1.9 million profits. E-clear owe £20 million to the airline for customers who have already flown. Remember most passengers pay this way. That for an airline of this size is months of operating monies tied up for no reason.

Flyglobespan t/o based on 9 aircraft (same size as when it went bust) in 2004 was 98 million. That year it had a 70% increase in profits! E-clear is already facing legal action by Skyeurope over failure to pass on monies.

Report this comment

We booked with low cost holidays to Sharm el Sheikh flying out 26 Dec.
Though we we went fro flight+holiday thinking a package deal it seems they have done seperate bookings. They sent in an email to all the customers on 15 Dec saying their was an error on their earlier documentation and that the booking is not ATOL protected.

After hours of trying to reach them today soemone told us that they have taken an insurance policy for all their customers – Something “Suuplier Failure Insurance/Cover” which should pay us. Only thing is we need to contact the insurance company directly, When called the insurance company we were informed this does not work. Also seems low cost holidays only took the insurance on 16th December 09. Not sure how this will work.

The sad part is though we used our LTSB VISA DEBIT Card, we are not sure if we will be covered under the visa umbrella scheme beacuse the payment was doen to low cost holidays and not Flyglobespan.
No idea waht sort of document will be required from lowcost holidays to prove goods not delivered..

Because of the unsurety on documents required do not knwo if we should pay more and ask lowcost holidays to change holidays or not . Afraid that if we change holidays we may not be able to get a proof of goods not delivered. They may get by saying that we requested a change in the original booking etc etc.

Any help and suggestions would be welcome.

Anyone who dealth with low cost holidays before with the XL disaster can may be guide us. As the lowcost hoilday people say that all last years customers were paid via their insurance. Anyone else in the same situation??

Thanks

Report this comment

@kevin fawl…..i went to BOS yesterday and enquired about the refund situation regarding visa electron debit card….they told me if i was ever in a situation of a travel company going into administration,then it would not be guaranteed they would get my cash back..they said they would chase the company to see if they are going to pay up..i asked another teller at another branch and she said ,the difference between a debit and credit card is,that you will wait longer but will get refunded ….i fortunetly booked with Ryanair this time and was not affected,i also booked with debit card,

Report this comment

@Bree – low cost holidays hold an ATOL 6516. If they package your holiday flight+hotel, I too would think when booking it would be covered and they were the Tour Operator. Keep your original ATOL confirmation, if it says on this confirmation your booking arrangements are covered by their ATOL no. 6516, and then now change their minds and say that was an error, I’m not sure what they are up to. Speak to someone at the CAA for clarification or to ABTA who they are also member of. It sounds like they are not sure of their responsibility. I hope some one else can advise you

Report this comment

@Bree – Additional to my post last night – I can only image, low cost holidays booked your holiday arrangements the same way that Travel Republic do. The fact that you say low cost holidays booked ‘Supplier Failure Insurance/Cover Insurance’ on 16th December 09, is odd. Maybe this is why the ‘Supplier Failure’ is not covering you even if you booked before that date. The 16th is the date of the fail. Bad business policy all round if you ask me. I would go to ABTA for some ansers. ATOL are not going to cover you because of they way low cost booked your travel arrangements.

Report this comment

@ Kevin

If Invoice shows APC _ATOL you are covered by ATOL and contact them for claim form

Report this comment

Hi, ive booked flights only (paid by debit card)through On the beach and was flying with globespan the remainder of the balance is due in a couple of days ,when i contacted On the beach they said it was still to be paid as they have posted a message on theyre website saying along the lines of they will try and get alternative flights cheaper or the same price if i dont pay am I breaking my contract with them?I also asked if i could change my flights to october and they said no.

Report this comment

what i do not understand is how eclear can whithhold the money they owe globespan
when they have already caused the collapse of other airlines ie xl ect ect
yours DM Mcleod

Report this comment

hi. bought flight and hotel to sharm on 23 jan for one week thro onthebeach. i have made a claim for flight to credit card co. cannot afford to pay for another flight till i get refund .what is my situation concerning hotel .can i make a claim and to who onthebeach thanks for any advice

Report this comment

We are currently residing in egypt and came home for xmas, our flight was the last flight into glasgow airport on the 16/12. We heard the news when we were travelling into ayr. We were booked to travel back to egypt on the 30/12 with train tickets booked for the 29/12 to glasgow from halifax and overnight stay in a hotel. We have managed to book alternative return flights with another airline from manchester at an extra cost of £350. We paid with a visa debit card and want to know if when we put our claim in through chargeback what we can claim for, will we get a full refund of the flight costs or half as we got one way travel, will we be able to claim for the loss of the train & hotel costs as they are now of no use to us.

Report this comment

Hi Darren, thanks for taking the time to reply to my post. I booked my flight and accomodation through a different company Sunshine holidays for the accomodation who have been more than helpful even offering a full refund! And Ot Beach for my flights. I have £400 remaining on my balance for the flights to be paid and paid my initial ammount with my electron card. regards theresa

Report this comment

Hi Theresa

Yes thats how i booked it paid master card credit card paid for both at same time the full amount 554 for flight and 297 for accomidation I think i might be ok with flight monies from credit card but not sure who will refund hotel payment thanks for everyones advice doug.

Report this comment

Hi Darren I booked a package holiday flights accomadation transfer I received confirmation email I had booked sept next year I paid deposit at the time with an A&L visa debit card 2 weeks later I paid another £100 with my visa debit card.

My email confirmation says I am atol protected and I was charged £5 for atol do you think I should try to get my money back through A&L or through ATOL absolutely gutted lost a great holiday but I feel so sorry for others so much worse off than me also the only globespan proof is my email as they dont send any paperwork will atol accept a print out as proof

Report this comment

Hi, i booked through Lowcost holidays and they put my holiday together…Fly globespan flight and independent hotel and their insurance. I got the standard email on the 16th an I immediatly emailed them to say if im not atol protected, either obtain this or cancel the holiday…..

No reply! i find it odd that when you read their website it states the offer ATOL as a reason to book with them also on the flight schedule supplied by them the ATOL stamp is applied…..

They say this is just office stationary and that without the ATOL number im not covered….this seems underhanded as i assumed by seeing this along with the ABTA stamp im covered…..

Im not a travel agent and trusted them…….now i cant speak to them all i get is a recorded message saying they will be in touch….I did get an email saying almost TOUGH LUCK!!!!!!

I payed using Debit visa and im going down this route now but how do these companies get away with this i feel i was missold this holiday and as they have joined hotel, flight., Insurance and transfers is that not a package…I think it is……COME ON LOWCOST PLAY FAIR.

Report this comment

I contacted VISA for advice on the chargeback scheme although HBOS are pursuing my money via a non fraudulent claim as the chargeback would be them paying me as i believe they were Globespans bank. I paid for flights using Visa Electron

[Email removed - please view comments terms and conditions]

Report this comment

Luckily I’ve paid my Globespan tickets, to fly out on my holidays, with my credit card, so I will get that money back but unfortunately I booked my return flight with Easy Jet, since Globespan didn’t fly on the day I needed to come back.
Since I haven’t been able to find an alternative flight out at an acceptable rate and time we had to scrap our holidays. That means that I am unable to use my return flight with Easy Jet.

What are the chances that I can convince my travel insurance to get those costs refunded.

Report this comment

Stand firm with your bank regarding chargeback. I appeared on Wokring lunch and they then contacted my bank HBOS and they confirmed that i was covered, even thought their droones at the call centre kept repeating the same thing. Should have used credit card…. typical bank trying to squirm out of paying.

Report this comment

Hi , I booked flights to majorca three weeks ago .I paid using my maestro card , I have contacted the bank & travel insurance company & im not covered . I have read about the chargeback . Do you know if the royal bank does this ? Am i entitled to this ??

Report this comment

Have had a look at the website , I dont see any claims forms attached to this .Do i just write my own letter & send my confirmation of booking to the edinburgh address ??

Report this comment

GF hotels in Costa Adeje, Tenerife representing Costa Adeje Gran Hotel, Hotel apartments Isabel and Fanabe Hotel would like to offer to all the customers of the three hotels who have bookings affected by the Globespan administration, the chance of contacting us if information about re booking, modifying or any other helpful information is needed.

We’ll consider every booking to offer the best deal or solution we can as our will is to be as helpful as possible. You can contact us at our Facebook page or Twitter.

Do not hesitate in contacting us requesting help or advice!

Report this comment

I am so glad I have come across this webite – very informative. I have trawled through all comments and can’t quite get the answer of the booking of our flights with FGS. We paid for the flights online with Halifax Visa Electron. Does Visa Chargeback apply to this card too? If so, I can fight my corner with the bank!!!

Report this comment

Hi all, I got a phone call from Lowcost Holidays, to say that it was indeed tough luck and that they were in no way responsible for my holiday flights with F.G.S. but would return the cost of accomadation transfers etc…….Then asked me if i wanted to book another holiday with them…..Erm NO!!!! i still find it hard to believe their attitude they took my money they booked the flights and accomadation as well as transfers etc….I never even knew whow i was flying with until two days before the collapse but as for ATOL yes they are protected but the customer is not i feel they need to address the website as anyone can be misled into thinking as a customer you are ATOL and ABTA protected…….their get out clause is held within the reams of small print. To say im dissapointed is an understatement ……….

Report this comment

Here’s a new one, went to Florida in September and booked it all through Globespan (flights, rental car, accomodation) Paid for it with an HBOS credit card. Just received a letter today from Contempo Villas that they haven’t been paid and will be taking $580 from my credit card. I signed the rental agreement with Contempo, as you do, where the small print had something about making full payment if the company failed to pay! So here I am trying to figure this out, HBOS say it’s nothing to do with them, ATOL don’t have a form for this one, any ideas!

Report this comment

Hi all , have since contacted the royal bank about chargeback , the maestro card is classed as a debit card but not a visa debit card , maestro is also part of master card hhhmmmm , anyway have asked about chargeback and i have to go into my branch & fill out a form , will take along my online reciepts from flyglobe .Also noticed flyglobe updated their website 24th dec , I see there are a couple of claims forms , cant hurt to fill out these either . I will try anything to get back something of my £1800quid for my flights ..

Report this comment

We stayed in a Contempo villa in Florida in September as well and have also just received a charge on credit card. However, we luckily still have our contract and have noticed that we actually failed to sign the part regarding ‘Full Rental Payment for the Property should the travel Agent fail to make payment”. Where do we stand?

Report this comment

dear sirs ibooked 6 return flights to cyprus with globespan cost approx £1800 pounds ipaid for them using my royal bank of scotland platimum mastercard will i get a refund from my bank

Report this comment

Hi Darren, I’ve been reading the article and comments and there has been a lot of useful information.

Could you give me your advice on the following please? I booked flights with Flyglobespan for £900 and paid using my RBS debit card (not Visa debit) in November. A few days before they went into administration I phoned Flyglobespan and asked for advice. The advised me to pay the amount again using my credit card so I would have protection and they would then refund me the debit card payment. I did this (in hindsight maybe not a good idea) but the refund was never processed before they went into administration. I was wondering if the credit card company would now be liable for the debit card amount as I believe that the credit card company is responsible for all amounts even if only a small amount was paid on the credit card. I’ve completed the form and am waiting to hear from them.

I’ve spoken to my branch and they said I was not covered by them for the debit card payment so I have also completed a claim form and submitted to the administrator but just wondered what you thought of my situation.

Report this comment

Hey Darren,

You’re my only hope now!

When I found out Globespan had gone into administration the first thing i did was e-mail otbeach.com and they basically sent me an emailing confirming things and saying that they would be in touch before the 15th of Jan now everytime i’ve answered my phone to them they hang up and i call them back and the call handler says that they will call me back! Its becoming totally tiring.

I’ve sent them several emails and i got one back the other day saying that the “team were finding it hard to find me flights that were an exact match” and that i should “go ahead and book flights if i see them and they may refund me some monies as a gesture of goodwill” A gesture of good will? There having a total laugh im actually raging!!!! Do they not realise if they can’t find a match am i just magically going to come across one?

Were a family of five and all very young so can’t afford to spend any more money were ment to fly out to Hurghada from Glasgow in March and our accomodation was booked with otbeach too. I Paid with my VISA DEBIT CARD. Please can you let me know if i’m entitled to any sort of refund and what my rights are?

Thanks,
N

Report this comment

Like David we also booked through Lowcostholidays thinking we had booked a package hol. to Lanzarote flying out on Dec.27 Although our holiday confirmation contained an Atol receipt, We also received the Email saying we were not covered by Atol on the 16th (strange?) We have since contacted Mastercard who say that because Lowcosthols has’nt gone under then we are not covered by them.

We then filled out the Europ-assistance insurance claim form. who said that all claims must be claimed through Atol firstly then when they receive confirmation in writing that they will not be covering our costs they will then refund any money due to us. After being messed around for so long, phoning and e mailing every day I do hope this will be an end to it all.

Report this comment

Hi Darren,

I recieved a call from otbeach.com yesterday they refunded our £1202 for our flights the guy on the other end of the phone was lovely and only doing his job but as otbeach have booked our accomodation seperatly he said that I would need to email refunds which i’ve done and said that i will recieve 100% of the holiday back but then said there may be a cancellation fee? surely this isn’t right when this situation is outwith our control???? We would love to go to Hurghada but with other Airlines this is expensive. The accomodation totalled £861 and they still have our card fee of £22.70.

Could you give us any further advice? I hope they don’t charge a cancellation fee as we still want to book a holiday through otbeach.

Thanks Again
N Ali

Report this comment

Update on ATOL claim. Sent CAA claim form 19/12/09, received a letter from Huntswood CAA Team ( agents of ATOL crisis management ) dated 21/01/10 acknowledging claim with a reference number. They say their aim is to assess our claim within the next 4 to 6 weeks. Hope this is settled by mid March or sooner.

Report this comment

Finally received money back from Lowcost Holidays insurers Europ-assistance insurance minus £100 excess. So my message to David Young is don’t give up. We sent them proof that Atol and Mastercard were not going to pay us and with much persistance, calling and E-mailing very day they have finally paid out.

Report this comment

Still chasing my chargeback from The Royal Bank of Scotland. Phoned them this morning and their lastest is that they are still waiting on answers as E-clear has went into administration there is no one to claim the money back from .How come The bank of scotland and various other banks dont have a problem with this and are now re funding the money. Any ideas ?

Report this comment

Hi….Booked flights and hotels through (On The Beach). Flyglobespan flight and olympic holiday hotels, was due to fly out on the 26th Dec. 2009. Had to re-book flights through olympic holidays as they were the cheapest at time. had a great holiday but then had to come home and fight to get refund on original flights.

Booked through B.O.S visa debit card total cost of flights £1254 and after 6 weeks of phone calls letters and e-mails i recieved a letter saying B.O.S will not be paying out please see (On The Beach) for refund.
I am now in the proccess of official complaint through finacial ombusman, will let everyone know how i get on, I think i have given B.O.S a fair chance to follow the chargeback rules now i am seeking the help from the ombusman.

Martin

Report this comment

We are in the same boat as Alex Paterson regarding Contempo villas. We were on holiday in september you had to fill in the registration form or risked being put out of the property. I contacted my credit card company and they are not intrested and contempo wont answer any of my e-mails. I now have a letter from PricewaterhouseCoopers stating they have sought advice from the cival avation authority and the ATOL procection does not cover customers of the company once their holiday is complete. We dont know what to try next to get the $812 BACK

Report this comment

hi, Im happy to say that Capital One refunded my credit card with no fuss, I completed the forms and sent them back (quoting Section 75 rights) just prior to Xmas and the credit was on my credit card account approx 3 weeks later.

Hope everyone was as lucky.

Report this comment

After a few months of chasing The Royal Bank filling out chargeback forms etc , I got nowhere , Because I paid maestro they are unable to refund my money .
Bye Bye to my £1700 that i saved up for months for my first holiday in 7 years !!
Thanks Globespan ……

Report this comment

In reply post regarding paying with visa debit. I received full refund from HBOS, only after i appearded on BBC2 Working Lunch high lighting the banks stance that they didn’t know anything about refunding debit card payments. Typical banks waiting until it is forced into action.

Report this comment

hi, we paid by lloyds/tsb visa debit card and was fortunate enough to get our flight money back, we just lost out on the hotel & train tickets we had paid to get us to glasgow but can live with that

Report this comment

HI Darren, been reading through comments and the ones wrote by N. Ali on the 14th Jan 2010 and 19th Jan 2010 relates to the same situation i,m in. Booked a holiday with on the beach and paid the same way,could you please ask N.ALI how they managed to get a refund as i,ve been in dispute with them for seven month now and am getting nowhere. I can,t understand how on the beach can refund some people as a goodwill gesture and not others. I am in the process in taking them to a small claims court to try and get my £1638.00 back. Hope you can give me some help and advice.Paul B

Report this comment