Thanks for giving another perspective to this. As a consumer though its not nice to have to change or cancel your holiday plans, especially when most of us save up all year for that holiday. I take on board what you are saying though and interesting to read about the tour op small print, I’ll ask the people who wrote in to look into that.

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99.9% of the time the change has nothing to do with the company you booked with, following are examples of last 3 accommodation changes we had to deal with.

Hotel Fire, not a good place to stay anymore

Contract suspended over Health and Safety. Would you want to stay somewhere that failed basic H&S?

Lastly, Hotel did not wish to renew it contract with the tour operator, this was 11 months in advance and we changed to another company at £2 more for a party of 3.

So none really the tour operators fault and mostly done for customer benefit.

Yes there is over booking, but again that is hard on the Tour Operator when it has confirm (and in some cases prepaid) 10 rooms and the hotel goes, opps we made a mistake and can only give you 8 rooms. Tour Companies do not over book, hotels do.

Plus under most tour operators small print you do get compensation for last minute changes anything up to £50 per person and that’s on top of moving you to the same or higher grade hotel or getting your refund.

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