By Darren Cronian on Friday, July 17th, 2009

From October 2009 consumers will find that the ATOL protection contribution will increase to £2.50 per person, you should find this on your holiday price breakdown. The rate at the moment is £1 and is put into the air travel trust fund, so that if the airline or travel company goes bust, you’ll be protected.

ATOL protection contribution to increase

Clarification on booked holidays

At the moment I am not sure how you pay the additional £1.50 if you have booked a holiday already for travel after the 1 October, or if, it is for bookings after this date. I could not find this information available looking on the ATOL website, so if you know, please leave a comment.

ATOL protection contribution confusion

I am assuming that this contribution is only for consumers that have booked a flight with an ATOL bonded agent. The Daily Mail reported that the charge is for holidaymakers travelling by air, but surely if you book direct with a low cost flight then you do not pay the ATOL protection contribution.

Maybe someone could confirm because I didn’t find the Daily Mail article that helpful.

Feel safer booking with ATOL bonded agent

As a consumer I do not mind paying a few pounds if it means I am protected when booking a holiday with an ATOL bonded agent, but what I would not want to see is this contribution rate increasing year after year if more companies and airlines go into administration.

Your thoughts on the ATOL increase

At the moment the £2.50 ATOL protection contribution is cheaper than taking out scheduled air failure insurance so for consumers I do not think it is an issue. I am interested to hear your responses to the news, either as a consumer or someone from the travel industry.


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6 responses to “ATOL protection contribution to increase”

Nick | 18 July, 2009 at 9:26 am

Darren

Your right ATOL protection is only for company’s with ATOL’s. If you book direct with an airline and they go bust there is no protection. As with pervious ATOL charges they apply to bookings made from this date.

Why are airlines not covered? … because they do not want to be, so lobby massively to see that there customers are left strand or out of pocket if they go bust.

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Darren Cronian | 18 July, 2009 at 10:06 am

@ Nick

I thought so but wanted someone to clarify.

The Mail article read that it was all flights, and that’s obviously not the case.

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Alex Bainbridge | 18 July, 2009 at 8:23 pm

My favourite comment about the ATOL mess is from Steve Endacott and published via TTG.

Read the comment

“Although the Freedom website proudly displayed the very Atol logo that customers have been told to look for, Atol has rejected 70% of claims.”

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Darren Cronian | 19 July, 2009 at 10:27 am

@ Alex

From reading the comments on the Freedom direct post I’d have to say that I was surprised at how many people were saying that ATOL and ABTA were directing them to the credit card companies.

I am not sure if the 70% rejected claims is correct or not, seems high to me. It raises a good point though about ATOL protection and what is the point in booking with an ATOL agent if your not going to get your money back as promised.

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Sam Clark | 21 July, 2009 at 8:41 am

From the operator point of view – what is the point of having to jump through hoops, have the requisite funding in place, pay the bonding costs etc… when a customer in the end gets as much protection (or more) from booking direct on a hotel/airline website with their credit card?

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Darren Cronian | 22 July, 2009 at 11:32 am

@ Sam

Good point. I think what I have taken from the recent mess for Freedom Direct holidays refunds is pay by credit card and get the money back from them, it’ll be quicker. Saying that some consumers were kept waiting because the credit card companies expected their customer to be paid via ATOL.

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