Comments on: Misleading hotel room photos rant http://www.travel-rants.com/2009/05/16/misleading-hotel-room-photos-rant/ Sun, 29 Jan 2012 01:52:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Savannah http://www.travel-rants.com/2009/05/16/misleading-hotel-room-photos-rant/#comment-147256 Savannah Thu, 04 Jun 2009 20:25:51 +0000 http://www.travel-rants.com/?p=4059#comment-147256 I think hotels may use out dated pictures or the use the prettiest, nicest and most eye catching photos to lead you in. I have never been to a hotel that the pictures did not match the hotel/rooms. Many hotels now-a-days have 360 degree views which help a lot more. I think hotels may use out dated pictures or the use the prettiest, nicest and most eye catching photos to lead you in. I have never been to a hotel that the pictures did not match the hotel/rooms. Many hotels now-a-days have 360 degree views which help a lot more.

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]]> By: Kim Palacios http://www.travel-rants.com/2009/05/16/misleading-hotel-room-photos-rant/#comment-147137 Kim Palacios Tue, 02 Jun 2009 04:20:16 +0000 http://www.travel-rants.com/?p=4059#comment-147137 I refer to this issue "WYSYWIG Advertising" (WYSIWYG = What You See Is What You Get) and one of the major guiding principles of my blog is to "reward providers who practice it and expose those who don't". It's bad enough that the whole star/diamond rating system (in the U.S., at least) is so flawed, and hotels that misrepresent themselves via their web sites make it even harder for consumers to make educated choices about what to expect. One of these days, time permitting, I hope to establish a WYSIWYG Award, which would formally acknowledge hotels and chains that offer a consistent experience to what is advertised. I refer to this issue “WYSYWIG Advertising” (WYSIWYG = What You See Is What You Get) and one of the major guiding principles of my blog is to “reward providers who practice it and expose those who don’t”. It’s bad enough that the whole star/diamond rating system (in the U.S., at least) is so flawed, and hotels that misrepresent themselves via their web sites make it even harder for consumers to make educated choices about what to expect. One of these days, time permitting, I hope to establish a WYSIWYG Award, which would formally acknowledge hotels and chains that offer a consistent experience to what is advertised.

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]]> By: Darren Cronian http://www.travel-rants.com/2009/05/16/misleading-hotel-room-photos-rant/#comment-146449 Darren Cronian Fri, 22 May 2009 11:29:19 +0000 http://www.travel-rants.com/?p=4059#comment-146449 @ Sam Yes, I suspect for a travel agent they have the same problems. I know examples of photos on tour operator websites that include a pool for example and when we arrived the pool was shared with a twin hotel over the road. A little naughty. @ Andrew I agree, it is up to the consumer to complain if they are not satisfied with the photos and information provided by the hotel. If you think you have been misleaded then its consumers right to complain. @ Sam

Yes, I suspect for a travel agent they have the same problems. I know examples of photos on tour operator websites that include a pool for example and when we arrived the pool was shared with a twin hotel over the road. A little naughty.

@ Andrew

I agree, it is up to the consumer to complain if they are not satisfied with the photos and information provided by the hotel. If you think you have been misleaded then its consumers right to complain.

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]]> By: Andrew http://www.travel-rants.com/2009/05/16/misleading-hotel-room-photos-rant/#comment-146237 Andrew Tue, 19 May 2009 19:56:41 +0000 http://www.travel-rants.com/?p=4059#comment-146237 This is a common problem especially amongst the older hotels in my experience, however, I don't think this issue will go away. All of the complaint methods are absolutely correct, however, I would go even further with regard to the last suggestion with regard to reviews and uploading photos and encourage consumers to email the Management of the offending establishment with a link to the review on the web to ensure visibility. In most cases this is bound to elicit a response! This is a common problem especially amongst the older hotels in my experience, however, I don’t think this issue will go away. All of the complaint methods are absolutely correct, however, I would go even further with regard to the last suggestion with regard to reviews and uploading photos and encourage consumers to email the Management of the offending establishment with a link to the review on the web to ensure visibility. In most cases this is bound to elicit a response!

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]]> By: Sam Clark http://www.travel-rants.com/2009/05/16/misleading-hotel-room-photos-rant/#comment-146229 Sam Clark Tue, 19 May 2009 16:45:14 +0000 http://www.travel-rants.com/?p=4059#comment-146229 As a travel company we actually have a problem with this. Being independent we have no need to encourage customers to book one hotel over another - but we definitely do want to manage expectations. Unfortunately we are often sent official photos which, with the use of lighting and angles, make the rooms look far better than they are. Same with the swimming pools. By contrast - when we take our own pictures which we like to think are generally not bad - hotel rooms are notoriously hard to get looking anything like as good as they actually are! As a travel company we actually have a problem with this. Being independent we have no need to encourage customers to book one hotel over another – but we definitely do want to manage expectations. Unfortunately we are often sent official photos which, with the use of lighting and angles, make the rooms look far better than they are. Same with the swimming pools. By contrast – when we take our own pictures which we like to think are generally not bad – hotel rooms are notoriously hard to get looking anything like as good as they actually are!

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