By Darren Cronian on Saturday, April 4th, 2009

I am in the process of booking two hotels, one for my trip to London, and the other for Venice, and early next week I will be publishing a video blog post that will take a look at four hotel search and comparison sites that I have used to hunt down my hotel.

Share your best and worst hotel experiences

I thought it would be a good idea if we all shared our best along with our worst hotel experiences.

Best hotel experiences

» Spectacular views of the Petronas Twin Towers in Kuala Lumpur from my hotel room window.
» Finding the cold €1 beers in the kitchen of my Berlin B&B, I’m easily pleased.
» Spending a night in a luxury hotel, something I very rarely do.
» Staying in the presidential suite on a Boat hotel in Prague

Worst hotel experiences

» Walking out of a badly managed and smelly hotel in the gorgeous Lake District.
» Spending the night in the smallest cupboard/room at a hotel near Covent Gardens
» Staying in a noisy hotel with a 3” gap at the bottom of the room door and a 6ft crack up the staircase
» Sydney hotel room view of a multi-story car park

It is certainly true that you get what you paid for, and I usually book budget hotels because I would prefer to spend my money on the holiday than the actual accommodation. Maybe it’s because I am getting older but I am finding that my opinion is changing to that I would prefer to pay for the comfort.

Please feel free to mention your best and worst hotel experiences in the comments.


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17 responses to “Share your best and worst hotel experiences”

Ros | 4 April, 2009 at 1:52 pm

Arriving at our hotel in Egypt last year to be told they had a ‘small’ problem.no hotel room for us…!!Had to be reaccomodated in a sister hotel for the night[not good first impression]

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Zach | 4 April, 2009 at 1:55 pm

Best: The Ritz-Carlton Georgetown (everything about it)
Worst: Cheap Econo Lodge on Cape Cod we were staying in for one night before heading to Nantucket–it had blood on the sheets and a nasty manager

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Karl | 4 April, 2009 at 2:04 pm

Weirdly best and worst experiences happened about 500 yards apart.

Lisbon, checked into a hotel room with a wardrobe that only one door on it, my room was directly under the hotels neo light sign which was so bright you could signal mars and the air con unit sounded like a combine harvester – checked out! Checked into a hotel down the street which had marble floors, wet room, wardrobes with the correct number of doors and a beautiful terrace over looking the city.

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Melanie | 4 April, 2009 at 2:52 pm

Best Hotel Experiences

- Westin Moana Surfrider on Waikiki Beach – Tower Suite – view was out of this world – sunrise spectacular – and the bed was comfy!
- Staying in the “Home Alone 2″ suite at the Plaza Hotel before it was renovated (got upgraded to it for free – even better!)
-Fairmont Pallisar in Calgary – wake up call on the concierge level with coffee, juice and a smile at the door.
- Having dessert on the Terrace Suite balcony at the MGM in Vegas – the suite needs to be renovated but the balcony and view at night is spectacular

Worst Hotel Experiences

- roadside motel in Utica New York – walls were cement brick like you would find in school and the front desk guy scared my girlfriend and I – we found it hard to sleep
- Sydney Australia – rented a 2 bedroom flat for 4 days in August (winter)- the wind ripped through the apartment and the windows were single paned – on top that the thermostat turned off every 4 hours
- The New Yorker in Manhattan – old – bed springs came up through the bed and everything was just old

Otherwise I usually try to block out bad hotel stays, except to remember not to stay there again

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Lynn Berk | 4 April, 2009 at 9:39 pm

A long time ago, on a roundabout trip to several national parks in our general area–we lived in Las Vegas then, as now–we stopped for a drink at the fancy-pants hotel El Tovar in the Grand Canyon. It was dark and moody and for someone trying to write a horror novel, it was great. But expensive. My husband, Alan, told me we could stay a night but it would be the last part of our trip and we’d have to head for home right afterward. I paid what was then a whopping $90, went down to the room–and found it stuffed in the furthest corner of the basement without NO window (at the Grand Canyon!) and so small you literally could not pass each other in the aisle. No TV. I don’t think it had a phone. I have closets that are bigger and they wanted $90! (This was in the 70s, I think). Fuming, I went back up and demanded my money back. The clerk didn’t even bat an eye. “That happens a lot,” she said.

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Lynn Berk | 4 April, 2009 at 9:42 pm

Best experience: A week in a mini-suite at the Waldorf-Astoria. The lady was showing her age, but we were treated like royalty–perhaps because I worked for Hilton Hotels then and she was a part of them. Although I think Harry’s Bar, staid, old, Harry’s Bar, is probably still recovering from all the times we played “Wooly Booley” on the jukebox and danced along to it while still sitting on the bar stools. We were sober, honest, but everybody else was so quiet and stuffy, we couldn’t resist.

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John | 6 April, 2009 at 8:22 am

Worst: etap hotel in London. Plastic, uncomfortable and cheap looking

Best: Holiday Inn in London. Well looked after, friendly staff, nice rooms, worth the money.

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Laura | 6 April, 2009 at 10:53 am

I do not want to think of my worst but best was in the Marriott in LA. Comfortable, great location and the restaurant actually served nice food.

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Rohan | 6 April, 2009 at 11:31 am

Our hotel in Sri Lanka was the best experience – we felt like Royality and only cost us £45 a night. Worst hotel; any from London that we have stayed in.

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Darren Cronian | 6 April, 2009 at 11:34 am

Interesting the comments on London hotels. 2 out of 4 of my worst experiences were in London hotels aswell.

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Luke Ford | 6 April, 2009 at 11:46 am

Worst Experience was in Mumbai last August….. to cut a long story short, ended up in the middle of a very uncomfortable situation with not only a dirty (little blood-stained) room, but a pervert standing at my door as I got out of the shower. After talking to the hotel manager he claimed he knew nothing of this person that had gained access to my room… only to be chatting to him a few minutes later outside. Okay bad… there’s more… I tried to get some sleep and was then padlocked in the room from the outside. After much banging I was let out of the room and made my way straight to the airport….. to be fair I had too much luck throughout the India trip and had above-average experiences in all the hotels …. it was just that last damn hotel! Creepy! Wish I had time to get the name of that damn place…. do I win?

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Keith | 6 April, 2009 at 11:52 am

My worst hotel experience: Hotel Baan in Rotterdam. I had a business dinner in Rotterdam and chose to stay the night there instead of driving back to Amsterdam. The room was ‘newly renovated’. Having to walk through what looked like a construction site to get to the room wasn’t so bad. When I opened the door, the strong smell of paint hit me in the face like a hammer. I opened the window and noticed that there was paint on the curtains and the carpet looked filthy (paint stains and splinters everywhere). The mattress was so thin, I could feel the springs poking into my back. Tried changing to another room but there was no one at the reception desk! Trudged back to the room and tried to get some sleep but the noise of cars whizzing by every few seconds and a swarm of attacking mosquitos meant I didn’t get any sleep. After several hours, I gave up. I gathered my stuff and drove back to Amsterdam at 3am. I called the next day to complain and the receptionist was downright rude and actually insinuated that I had dreamt up the whole episode! Unbelievable!

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Happy Hotelier | 6 April, 2009 at 11:59 am

As always one of my worst experience is:

Look under the sheets of the hotel bed and finding out the hotelier assumes you are a 1 year old and in dire need of diapers: PLASTIC UNDER SHEETS!

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Nick | 6 April, 2009 at 12:36 pm

London or New York simply good or bad never in the middle. This does not seem to matter what price you pay, best experience 30 30 Hotel in New York, It was the week before it opened (yes you read that right) and they where ahead of schedule (if you did not mind them working on the restaurant), it was great, staff where keen (maybe lack of guests) and for what I paid excellent value. Most amazing hotel is the Rayavadee in Thailand, I think it may have something to do with the tree in the middle of the room as well as the WOW factor.

Going back to an earlier post about fam trips, interestingly I have never manage to sell these hotels to a client.

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Mark | 8 April, 2009 at 5:56 am

A strange experience: landed in Bangkok at midnight (flying 8.5 hours from Australia) to find out the area where my hotel was had been flooded by torrential rain. Walked 300 metres in bare feet with rolled up trousers to find my ground level room was underwater. I had a bit of a moan and was given the Presidential Suite with three bedrooms, a 12 seat dining table and generally a place bigger than I’ve ever lived. Was then woken up at both 3am by the hotel manager asking if another couple could take one of the bedrooms. I said “yes” and went back to sleep. Awoken again 45 minutes later with another couple and a very nervous hotel manager. Said “yes” again and explained that our room was now full. Managed to get through the rest of the night without interruption. A spectacular room, lots of interruptions, the pain of walking to your hotel room through a foot of water – a mixed experience indeed.

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Luis Bertran | 18 January, 2010 at 4:28 pm

After many years of not having a vacation, I decided to take my family to Big Bear. I booked a room at the Big Bear Frontier. This was the worst experience I ever had in a hotel. It was pretty cold on that day and when we went to sleep we turn on the heater and that heater was so loud it felt as if we were sleeping right next to a tractor that was turned on all night. After a while, I turned it off, but you could still hear the tractors in the other rooms. We were not able to sleep all night. On top of all this, since they had forecast big storms coming onto Big Bear, we decided that we were not staying two nights. The expedia agent, who we booked the reservation with, told us that as long we leave before check out time, they would not charge us for a secondl night.

I was disappointed that they went ahead and charged us for a second night, even though I had made this known to the clerk before I checked in. They took our money and we just did not know what to do about it. The clerk, who was extremely rude, did not allow me to speak to the manager. He said, “why should you speak to the manager, if he is not going to change things?”

Coming into this hotel ruined my vacations. I felt impotent to do anything about it. I did not ever have the right to speak to anyone in charge. Could the fact that I am hispanic have anything to do with this? I do not know, and I am not one to bring the race car into the forefront easly, but how else can I make sense out of this.

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peter gray | 29 January, 2010 at 2:11 am

one of the worst hotels was in pisa italy it was close to the airport and the station and the italian air force were doing night time training and the trains started at 4am,also the central heating was on full blast and we could not turn it off when i asked the manager we found it to hot he said italians like it hot we are from the uk and this was in july,another hotel the pyramid in rome we went to which was a package through italia the italian state airline we got there and the young receptionist told us our room was on the fourth floor so i asked where the lift was or elavator she smiled and said we haven’t got one at this hotel we are in our late fifties and the breakfast room was in the basement when in the morning we went down there everything was gone except two dry rolls so we never went to the breakfast room again

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