Comments on: Airlines lost luggage compensation rant http://www.travel-rants.com/2009/03/20/airlines-lost-luggage-compensation/ Sun, 29 Jan 2012 01:52:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: L Harmon http://www.travel-rants.com/2009/03/20/airlines-lost-luggage-compensation/#comment-153628 L Harmon Wed, 14 Oct 2009 12:35:00 +0000 http://www.travel-rants.com/?p=3471#comment-153628 If people would just pack smartly, this wouldn't be as big an issue. Show up within the recommended time frame. Have your car keys, medication, a change of clothes, toiletries, and anything you need in the next 24 hours in your carry-on. Use a little common sense. Well over 99% of luggage makes it to the passenger within that time frame and usually arrives on the next flight out. If you think you won't be paying for this compensation in higher airfares, you are sadly mistaken. Airlines have already cut back to the bare bones, and from where do you think that money is going to come? People do and will continue to inflate the costs of items in their bags. Everyone wears couture. Yeah, right! I see more bankruptcies in the future with this continued attitude. I wish people would start being more proactive about a situation that can never be perfect. If people would just pack smartly, this wouldn’t be as big an issue. Show up within the recommended time frame. Have your car keys, medication, a change of clothes, toiletries, and anything you need in the next 24 hours in your carry-on. Use a little common sense. Well over 99% of luggage makes it to the passenger within that time frame and usually arrives on the next flight out. If you think you won’t be paying for this compensation in higher airfares, you are sadly mistaken. Airlines have already cut back to the bare bones, and from where do you think that money is going to come? People do and will continue to inflate the costs of items in their bags. Everyone wears couture. Yeah, right! I see more bankruptcies in the future with this continued attitude. I wish people would start being more proactive about a situation that can never be perfect.

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]]> By: Kim Palacios http://www.travel-rants.com/2009/03/20/airlines-lost-luggage-compensation/#comment-144784 Kim Palacios Wed, 06 May 2009 03:22:10 +0000 http://www.travel-rants.com/?p=3471#comment-144784 I will never forget a Delta flight I took in 1998--I was moving back from Austria to the United States, and I had quite a bit of checked baggage. Included within this was my 100 CD book, and when I landed, this and a few other small things were missing from my bag. I, of course, appealed to Delta to replace the items that had been stolen, at which point they agreed to compensate me--for everything I had a receipt for (!?!) First of all, who keeps their receipts for anything? Second of all, who keeps receipts for 100 CDs they've been collecting for almost a decade?! After escalating the issue up the hierarchy via many letters and phone calls, Delta finally agreed to pay me ~$600 for all of my lost goods. Better than nothing? Yes. But nowhere near the replacement cost of my CDs. I will never forget a Delta flight I took in 1998–I was moving back from Austria to the United States, and I had quite a bit of checked baggage. Included within this was my 100 CD book, and when I landed, this and a few other small things were missing from my bag. I, of course, appealed to Delta to replace the items that had been stolen, at which point they agreed to compensate me–for everything I had a receipt for (!?!)

First of all, who keeps their receipts for anything? Second of all, who keeps receipts for 100 CDs they’ve been collecting for almost a decade?! After escalating the issue up the hierarchy via many letters and phone calls, Delta finally agreed to pay me ~$600 for all of my lost goods. Better than nothing? Yes. But nowhere near the replacement cost of my CDs.

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]]> By: sam jalal http://www.travel-rants.com/2009/03/20/airlines-lost-luggage-compensation/#comment-144167 sam jalal Tue, 28 Apr 2009 20:39:07 +0000 http://www.travel-rants.com/?p=3471#comment-144167 I travelled with Lufthansa a few days ago. The trip was milan to London Heathrow. On the forward trip; the check-in representative for the aitrline was rude and proceeded to swear at me telling me that i should use the check-inn kiosk and that I should start to f*** learn how to use the kiosk. He said this under his breath. I lodged a complaint to the check-in supervisor and told them last time flying lufthansa. On my retuen journey, the flight was delayed for 3 hours without any communication as to the reason. Worse was yet to come as my luggage never turned-up on arrival. I have been waiting for 3 days without any update even though I wass told an e-mail wouild be sent to me and I would have the luggage back in 24 Hrs. I travelled with Lufthansa a few days ago. The trip was milan to London Heathrow. On the forward trip; the check-in representative for the aitrline was rude and proceeded to swear at me telling me that i should use the check-inn kiosk and that I should start to f*** learn how to use the kiosk. He said this under his breath. I lodged a complaint to the check-in supervisor and told them last time flying lufthansa. On my retuen journey, the flight was delayed for 3 hours without any communication as to the reason. Worse was yet to come as my luggage never turned-up on arrival. I have been waiting for 3 days without any update even though I wass told an e-mail wouild be sent to me and I would have the luggage back in 24 Hrs.

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]]> By: Peter Felix http://www.travel-rants.com/2009/03/20/airlines-lost-luggage-compensation/#comment-143263 Peter Felix Fri, 17 Apr 2009 21:57:56 +0000 http://www.travel-rants.com/?p=3471#comment-143263 Terminal 5 at Heathrow. What more can you say. They ended up sending all the lost luggage to sites in Europe to be sorted. I believe most of the lost luggage was auctioned off because they had no way of matching it to an owner! Terminal 5 at Heathrow. What more can you say. They ended up sending all the lost luggage to sites in Europe to be sorted. I believe most of the lost luggage was auctioned off because they had no way of matching it to an owner!

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]]> By: Asif Edrish http://www.travel-rants.com/2009/03/20/airlines-lost-luggage-compensation/#comment-142525 Asif Edrish Fri, 10 Apr 2009 04:17:38 +0000 http://www.travel-rants.com/?p=3471#comment-142525 My family and I traveled with Emirates Airlines last December and at my destination when I tried to collect my luggage, much to my horror I discovered that I was missing 3 of my luggage. It took me about 7 days to receive 2 of them but the 3rd was never found. I filed all the necessary paper works including a signed affidavit of the contents with the local Emirates office before I left for home. I was told by Emirates employee that it will take 6 weeks to resolve the issue. After 2 months Emirates called my relatives at the local number that I have provided to come and pick up a check. I called Emirates and explained to them that I lived in the US and it is not possible for me to go to another country to pick up my compensation check. Much to my surprise I was told that I will receive much lower amount than what my total loss amounted to and the New York office will contact me. Sure enough the New York office contacted me almost 2 weeks later and informed me that they are ready to send me a check. When I questioned the amount the representative told me that she had her instructions from the head office in Dubai and she will not be able to negotiate the amount of my compensation. When I asked how did Emirates come to conclusion that the compensation amount should be $530 when my signed affidavit of lost items totaled around $1100. I was told that since I did not provide any receipts, the amount was $530. I emailed Emirates 2 times since then and it has been another 2 weeks but I am yet to hear from them. I informed Emirates that at the time of my paper work for lost luggage and contents, it neither was on the form nor was I told that receipts were required in order to receive just compensation. Should one carry receipts to a vacation? Why require signing affidavit if Emirates will question the truthfulness of the person who signed? Should one exaggerate on the lost content list in order to get just and due compensation? It is over 3 months now but I am yet to have my lost luggage issue resolved. Needless to say that I have the feeling of utter frustration and total helplessness. So I decided to write blog and I hope my fellow passengers will be aware of Emirates Airlines. My family and I traveled with Emirates Airlines last December and at my destination when I tried to collect my luggage, much to my horror I discovered that I was missing 3 of my luggage. It took me about 7 days to receive 2 of them but the 3rd was never found. I filed all the necessary paper works including a signed affidavit of the contents with the local Emirates office before I left for home. I was told by Emirates employee that it will take 6 weeks to resolve the issue. After 2 months Emirates called my relatives at the local number that I have provided to come and pick up a check.

I called Emirates and explained to them that I lived in the US and it is not possible for me to go to another country to pick up my compensation check. Much to my surprise I was told that I will receive much lower amount than what my total loss amounted to and the New York office will contact me. Sure enough the New York office contacted me almost 2 weeks later and informed me that they are ready to send me a check.

When I questioned the amount the representative told me that she had her instructions from the head office in Dubai and she will not be able to negotiate the amount of my compensation. When I asked how did Emirates come to conclusion that the compensation amount should be $530 when my signed affidavit of lost items totaled around $1100. I was told that since I did not provide any receipts, the amount was $530.

I emailed Emirates 2 times since then and it has been another 2 weeks but I am yet to hear from them. I informed Emirates that at the time of my paper work for lost luggage and contents, it neither was on the form nor was I told that receipts were required in order to receive just compensation. Should one carry receipts to a vacation? Why require signing affidavit if Emirates will question the truthfulness of the person who signed? Should one exaggerate on the lost content list in order to get just and due compensation? It is over 3 months now but I am yet to have my lost luggage issue resolved.

Needless to say that I have the feeling of utter frustration and total helplessness. So I decided to write blog and I hope my fellow passengers will be aware of Emirates Airlines.

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