Comments on: Thoughts on pricing errors in travel deal emails http://www.travel-rants.com/2009/02/27/thoughts-on-pricing-errors-in-travel-deal-emails/ - Discussions on travel consumer issues Mon, 06 Sep 2010 08:21:20 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Amanda http://www.travel-rants.com/2009/02/27/thoughts-on-pricing-errors-in-travel-deal-emails/#comment-149718 Amanda Fri, 24 Jul 2009 01:25:07 +0000 http://www.travel-rants.com/?p=3362#comment-149718 I just had a price quoted only to be told this was wrong. They emailed me a quote and then replyed to clarify that this was the complete pricing, this person responded that yes it was the complete price! I on several occations stated that I needed to book and pay for this fare no response, so I contacted store manager. Now they dont think they should honor it? There is no disclainer on the email however there are links to them that do not lead anywhere. I believe they should honor this fare, and would like any advice from anyone what I should do. This was not a typo or anything of that nature...it was a quote based on information given during a conversation via phone originally. Once I received the quote I wanted to book and pay and so I emailed to clarify that this would be the complete price to which she responded YES that it was complete pricing all that we would need to pay. I just had a price quoted only to be told this was wrong. They emailed me a quote and then replyed to clarify that this was the complete pricing, this person responded that yes it was the complete price! I on several occations stated that I needed to book and pay for this fare no response, so I contacted store manager. Now they dont think they should honor it?

There is no disclainer on the email however there are links to them that do not lead anywhere.

I believe they should honor this fare, and would like any advice from anyone what I should do. This was not a typo or anything of that nature…it was a quote based on information given during a conversation via phone originally.

Once I received the quote I wanted to book and pay and so I emailed to clarify that this would be the complete price to which she responded YES that it was complete pricing all that we would need to pay.

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]]> By: Lynn Berk http://www.travel-rants.com/2009/02/27/thoughts-on-pricing-errors-in-travel-deal-emails/#comment-139445 Lynn Berk Mon, 09 Mar 2009 16:53:46 +0000 http://www.travel-rants.com/?p=3362#comment-139445 As a former newspaper reporter of 30-plus years, I urge anyone wth a serious complaint (such as the wheelchair incidents) to contact as many newspapers as they can. I got into newspaper work because I wanted to help people and sometimes newspapers are the only place they have to turn--and nine times out of ten we reporters get results. Use the media. We are always looking for stories like like. In my career, I've found fresh figs for a little old lady, a wheelchair ramp for a man who couldn't afford one, gifts for teens with serious diseases, homes for people about to be evicted. People really do have hearts and if you use the right venue, they will pour them out to help. As a former newspaper reporter of 30-plus years, I urge anyone wth a serious complaint (such as the wheelchair incidents) to contact as many newspapers as they can. I got into newspaper work because I wanted to help people and sometimes newspapers are the only place they have to turn–and nine times out of ten we reporters get results. Use the media. We are always looking for stories like like. In my career, I’ve found fresh figs for a little old lady, a wheelchair ramp for a man who couldn’t afford one, gifts for teens with serious diseases, homes for people about to be evicted. People really do have hearts and if you use the right venue, they will pour them out to help.

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]]> By: Andrea Wren http://www.travel-rants.com/2009/02/27/thoughts-on-pricing-errors-in-travel-deal-emails/#comment-139017 Andrea Wren Wed, 04 Mar 2009 16:09:27 +0000 http://www.travel-rants.com/?p=3362#comment-139017 I think it is unreasonable to expect a genuine mistake that has been quickly discovered and altered to be honoured. If the wrong price had been put on a card in a window then quickly taken down and replaced, no one would know about the mistake. With email, once it's in your in-box it is there, and companies have no choice but to alert the recipients and apologise - which is fair enough. As most people who have commented seem to say, we are all capable of making mistakes. And while I think yes, a bigger company could probably cover the costs if they needed to maintain the goodwill of the customer, it could make the difference of sink or swim to a small company if they had to cover it. As Irv, says, an accidental typo of the wrong price does not a contract make - and flight times are liable to change at any given moment anyhow, the market fluctuates so much. We'd be as mental as the US is regarding 'litigation culture' if we forced companies to honour simple and genuine mistakes which haven't had any damaging effects, whether the travel trade or any other industry! I think it is unreasonable to expect a genuine mistake that has been quickly discovered and altered to be honoured. If the wrong price had been put on a card in a window then quickly taken down and replaced, no one would know about the mistake. With email, once it’s in your in-box it is there, and companies have no choice but to alert the recipients and apologise – which is fair enough.

As most people who have commented seem to say, we are all capable of making mistakes. And while I think yes, a bigger company could probably cover the costs if they needed to maintain the goodwill of the customer, it could make the difference of sink or swim to a small company if they had to cover it.

As Irv, says, an accidental typo of the wrong price does not a contract make – and flight times are liable to change at any given moment anyhow, the market fluctuates so much. We’d be as mental as the US is regarding ‘litigation culture’ if we forced companies to honour simple and genuine mistakes which haven’t had any damaging effects, whether the travel trade or any other industry!

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]]> By: Irv http://www.travel-rants.com/2009/02/27/thoughts-on-pricing-errors-in-travel-deal-emails/#comment-138952 Irv Tue, 03 Mar 2009 17:52:51 +0000 http://www.travel-rants.com/?p=3362#comment-138952 I agree with James as well -- mistakes happen. Air New Zealand owned up to the mistake, and that's that. If the trip is already purchased, that's another thing entirely, but accidentally printing the wrong price in an advertisement is no contract to the buyer. The real question is, would they have sent out a correction if they had accidentally advertised the price as higher than it actually is? I agree with James as well — mistakes happen. Air New Zealand owned up to the mistake, and that’s that. If the trip is already purchased, that’s another thing entirely, but accidentally printing the wrong price in an advertisement is no contract to the buyer. The real question is, would they have sent out a correction if they had accidentally advertised the price as higher than it actually is?

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]]> By: Mark H http://www.travel-rants.com/2009/02/27/thoughts-on-pricing-errors-in-travel-deal-emails/#comment-138846 Mark H Mon, 02 Mar 2009 02:23:22 +0000 http://www.travel-rants.com/?p=3362#comment-138846 Genuine errors happen. I don't think they should have to be honoured but the action should be in correcting the faulty info as quickly as possible and as thoroughly as possible. Air NZ may be able to swallow 180 pounds but what if the transposition was 9200 and 2900 pounds for an expensive holiday?? Genuine errors happen. I don’t think they should have to be honoured but the action should be in correcting the faulty info as quickly as possible and as thoroughly as possible. Air NZ may be able to swallow 180 pounds but what if the transposition was 9200 and 2900 pounds for an expensive holiday??

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