Comments on: Airlines need to become sympathetic to passenger issues http://www.travel-rants.com/2009/01/09/airlines-need-to-become-sympathetic-to-passenger-issues/ Sun, 29 Jan 2012 01:52:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Darren Cronian http://www.travel-rants.com/2009/01/09/airlines-need-to-become-sympathetic-to-passenger-issues/#comment-152379 Darren Cronian Mon, 21 Sep 2009 23:03:33 +0000 http://www.travel-rants.com/?p=2804#comment-152379 @ Peter Thanks for your comment. I think its important that consumers at least fight their corner especially if the travel agent is at fault with making the mistake when booking. @ Peter

Thanks for your comment. I think its important that consumers at least fight their corner especially if the travel agent is at fault with making the mistake when booking.

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]]> By: peter green http://www.travel-rants.com/2009/01/09/airlines-need-to-become-sympathetic-to-passenger-issues/#comment-152282 peter green Sat, 19 Sep 2009 19:28:50 +0000 http://www.travel-rants.com/?p=2804#comment-152282 A problem with a relatives name caused me to cancel one ticket @ £889 (no refund) and purchase a replacement (same flight @ £1721) Travel Agent advised no chance of claiming, however have received £1170 refund so far and going to Court for remainder as pursuing claim via ABTA and attempting abitation etc I was advised through Abta that the arbitration company would not accept my request as it was outside of their time frame. Travel Agents average response time was 80 days not as suggested by ABTA rules of 28 days!, when this happens ABTA allow another 28 days for response and so on and so on. Travel Agent has admitted that Quote (it was a simple error and should have been treated appropriatly at the time) unquote. However different department of the same Agent argued differently. It has taken 16 months so far and I intend to see it through to a satisfactory conclusion. OFT comment reference Unfair terms of Contracts, "Contrary to the requirements of good faith, it causes a significant imbalance to the parties rights and obligations under the contract to the detriment of the consumer " A problem with a relatives name caused me to cancel one ticket @ £889 (no refund) and purchase a replacement (same flight @ £1721) Travel Agent advised no chance of claiming, however have received £1170 refund so far and going to Court for remainder as pursuing claim via ABTA and attempting abitation etc

I was advised through Abta that the arbitration company would not accept my request as it was outside of their time frame. Travel Agents average response time was 80 days not as suggested by ABTA rules of 28 days!, when this happens ABTA allow another 28 days for response and so on and so on.

Travel Agent has admitted that Quote (it was a simple error and should have been treated appropriatly at the time) unquote.

However different department of the same Agent argued differently.

It has taken 16 months so far and I intend to see it through to a satisfactory conclusion. OFT comment reference Unfair terms of Contracts, “Contrary to the requirements of good faith, it causes a significant imbalance to the parties rights and obligations under the contract to the detriment of the consumer “

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]]> By: Jack http://www.travel-rants.com/2009/01/09/airlines-need-to-become-sympathetic-to-passenger-issues/#comment-134883 Jack Wed, 14 Jan 2009 11:43:50 +0000 http://www.travel-rants.com/?p=2804#comment-134883 @ Nick: That's actually a very solid reason for not allowing name changes for anyone but the purchaser. I.e. the ticket buyer could correct the ticket for spelling, things like using the maiden name, etc, but not to another person's name. From a business standpoint, making changes expensive and/or difficult would limit losses from arbitrage. @ Nick: That’s actually a very solid reason for not allowing name changes for anyone but the purchaser. I.e. the ticket buyer could correct the ticket for spelling, things like using the maiden name, etc, but not to another person’s name.

From a business standpoint, making changes expensive and/or difficult would limit losses from arbitrage.

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]]> By: Nick http://www.travel-rants.com/2009/01/09/airlines-need-to-become-sympathetic-to-passenger-issues/#comment-134881 Nick Wed, 14 Jan 2009 11:09:30 +0000 http://www.travel-rants.com/?p=2804#comment-134881 Darren As flights fill up they get more expensive to get people to book early. I chose a destination I had watched last year for my own trip and the prices I quoted 199 and 499 are based on what I could get in December and the June. 299 (or even 399) is what someone could sell a ticket for in June on a 499 flight if the airline allowed changes as being suggested. Buy at 199, sit on it for 6 months, pay the airline 25 to change the ticket and sell it for 299. With the internet these days that would be easy to do. Hence the why the airlines do not allow changes. Darren

As flights fill up they get more expensive to get people to book early. I chose a destination I had watched last year for my own trip and the prices I quoted 199 and 499 are based on what I could get in December and the June.

299 (or even 399) is what someone could sell a ticket for in June on a 499 flight if the airline allowed changes as being suggested. Buy at 199, sit on it for 6 months, pay the airline 25 to change the ticket and sell it for 299. With the internet these days that would be easy to do. Hence the why the airlines do not allow changes.

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]]> By: Murray H http://www.travel-rants.com/2009/01/09/airlines-need-to-become-sympathetic-to-passenger-issues/#comment-134805 Murray H Tue, 13 Jan 2009 00:11:33 +0000 http://www.travel-rants.com/?p=2804#comment-134805 I would like to ask a question - (genuine, I do not know the answer!) what is the cost of getting a Airbus A320 (or similar), loaded with 200 passengers, off the end of the runway, flying to Paris from, say, Luton? Rather like the "on the road" price charged for a car. So, I am Mr Easyjet and what would be the final bill, I wonder? I would like to know as it would give another prespective to the "cheap fares and what one gets for it" debate. I know that a Challenger 604 (which takes about 12 passengers) on a one or two week round trip to, say, Larnaca costs pushing £80,000 - £6,500 a head - but what about a commercial airliner on my "cheap" example above? We all talk about £50 or £10 being expensive/ cheap/ whatever - if we knew the cost, it may sharpen the mind.... and make us realise how much margin for the customer care bit, may be available at some of the prices people are paying..... I would like to ask a question – (genuine, I do not know the answer!) what is the cost of getting a Airbus A320 (or similar), loaded with 200 passengers, off the end of the runway, flying to Paris from, say, Luton? Rather like the “on the road” price charged for a car. So, I am Mr Easyjet and what would be the final bill, I wonder? I would like to know as it would give another prespective to the “cheap fares and what one gets for it” debate. I know that a Challenger 604 (which takes about 12 passengers) on a one or two week round trip to, say, Larnaca costs pushing £80,000 – £6,500 a head – but what about a commercial airliner on my “cheap” example above? We all talk about £50 or £10 being expensive/ cheap/ whatever – if we knew the cost, it may sharpen the mind…. and make us realise how much margin for the customer care bit, may be available at some of the prices people are paying…..

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