Comments on: Passengers stung by Ryanair debit card charges http://www.travel-rants.com/2008/10/15/passengers-stung-by-ryanair-debit-card-charges/ - Discussions on travel consumer issues Fri, 30 Jul 2010 20:20:28 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Heather Devine http://www.travel-rants.com/2008/10/15/passengers-stung-by-ryanair-debit-card-charges/#comment-143066 Heather Devine Wed, 15 Apr 2009 23:53:06 +0000 http://www.travel-rants.com/?p=2030#comment-143066 I just booked a ryanair flight to Eindhoven - I read the terms and conditions carefully and they quoted me £142 for two people. When I paid using my Visa Debit card - that is, not a credit card, directly from my bank account, they have applied a SURCHARGE, WITHOUT TELLING ME IN ADVANCE ( I read the terms and conditions carefully and there is no mention of this charge) of £20 - yes TWENTY POUNDS. TWENTY POUNDS FOR PAYING DIRECTLY FROM MY BANK ACCOUNT. HOW IS THAT A CREDIT CARD CHARGE? IT'S A CHEAT. THE FLIGHTS ARE MORE EXPENSIVE THAN ADVERTISED. AND THAT IS AFTER AGREEING TO CHECK NO BAGS AND TO CHECK IN ONLINE AND DECLINE INSURANCE. It's OUTRAGEOUS. How can you compare the flight costs when booking? How can someone complain? I did NOT AGREE to £162, I agreed to £142. I don't see how they change the price AFTER you have booked???? Isn't that against contract law? I just booked a ryanair flight to Eindhoven – I read the terms and conditions carefully and they quoted me £142 for two people.

When I paid using my Visa Debit card – that is, not a credit card, directly from my bank account, they have applied a SURCHARGE, WITHOUT TELLING ME IN ADVANCE ( I read the terms and conditions carefully and there is no mention of this charge) of £20 – yes TWENTY POUNDS.

TWENTY POUNDS FOR PAYING DIRECTLY FROM MY BANK ACCOUNT.

HOW IS THAT A CREDIT CARD CHARGE? IT’S A CHEAT. THE FLIGHTS ARE MORE EXPENSIVE THAN ADVERTISED.

AND THAT IS AFTER AGREEING TO CHECK NO BAGS AND TO CHECK IN ONLINE AND DECLINE INSURANCE.

It’s OUTRAGEOUS.

How can you compare the flight costs when booking?

How can someone complain?

I did NOT AGREE to £162, I agreed to £142. I don’t see how they change the price AFTER you have booked???? Isn’t that against contract law?

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]]> By: Alan Fawcett http://www.travel-rants.com/2008/10/15/passengers-stung-by-ryanair-debit-card-charges/#comment-139504 Alan Fawcett Tue, 10 Mar 2009 12:42:19 +0000 http://www.travel-rants.com/?p=2030#comment-139504 My wife and I travelled with Ryanair from Liverpool to Murcia, Spain on the 17th/18th January 2009 ( the flight on the 17th was cancelled and re-arranged for the 18th) our return flight to Liverpool was on the 18th Febuary 2009. When I booked online they charged £30 return each which included all charges on completing the booking I used my Halifax Direct Debit Card and they made afurther charge of £10 each for using it making the total charge £80. Of all the time we have travelled with Ryanair this is by far the highest charge they have made for using my Debit Card and I thought it was a rediculous charge. If it were possible is there any way I can make a claim to recover some of the charges? From, Alan & Jean Fawcett My wife and I travelled with Ryanair from Liverpool to Murcia, Spain on the 17th/18th January 2009 ( the flight on the 17th was cancelled and re-arranged for the 18th) our return flight to Liverpool was on the 18th Febuary 2009.
When I booked online they charged £30 return each which included all charges on completing the booking I used my Halifax Direct Debit Card and they made afurther charge of £10 each for using it making the total charge £80. Of all the time we have travelled with Ryanair this is by far the highest charge they have made for using my Debit Card and I thought it was a rediculous charge. If it were possible is there any way I can make a claim to recover some of the charges?
From,
Alan & Jean Fawcett

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]]> By: Chris http://www.travel-rants.com/2008/10/15/passengers-stung-by-ryanair-debit-card-charges/#comment-139053 Chris Thu, 05 Mar 2009 06:53:47 +0000 http://www.travel-rants.com/?p=2030#comment-139053 I recently booked flights on Ryanair through their website. I have a Visa Electron (French bank account) and the Ryanair website advertises in at least two places that they do not charge fees for such a card. The trouble is, you * cannot * enter "Visa Electron" as the type of card together with your card details... I've tried with several browsers, there is no way, you instantly get an error in the payment processing. So the only way to actually pay is to enter "Visa", and then you get charged 5€ (£4.75) per passenger and per flight - for your Visa Electron payment. I consider this practice as false advertisement and I am going to ask for the refunds of these "card fees" which, as stated on the website, shouldn't exist. I recently booked flights on Ryanair through their website. I have a Visa Electron (French bank account) and the Ryanair website advertises in at least two places that they do not charge fees for such a card.

The trouble is, you * cannot * enter “Visa Electron” as the type of card together with your card details… I’ve tried with several browsers, there is no way, you instantly get an error in the payment processing.
So the only way to actually pay is to enter “Visa”, and then you get charged 5€ (£4.75) per passenger and per flight – for your Visa Electron payment.

I consider this practice as false advertisement and I am going to ask for the refunds of these “card fees” which, as stated on the website, shouldn’t exist.

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]]> By: Darren Cronian http://www.travel-rants.com/2008/10/15/passengers-stung-by-ryanair-debit-card-charges/#comment-133505 Darren Cronian Thu, 25 Dec 2008 20:56:22 +0000 http://www.travel-rants.com/?p=2030#comment-133505 @ Stephie Yes, it is outragious that this airline can get away with charging such a high rate for paying by credit card. It only costs between £0.40p - £1.00 per transaction, so Ryanair are pocketing the difference. You think you are booking a free flight, but your not ;) @ Stephie

Yes, it is outragious that this airline can get away with charging such a high rate for paying by credit card. It only costs between £0.40p – £1.00 per transaction, so Ryanair are pocketing the difference. You think you are booking a free flight, but your not ;)

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]]> By: stephie http://www.travel-rants.com/2008/10/15/passengers-stung-by-ryanair-debit-card-charges/#comment-133496 stephie Thu, 25 Dec 2008 19:37:10 +0000 http://www.travel-rants.com/?p=2030#comment-133496 I just booked a flight to France with Ryanair for February 2009 (no choice) and jumped out of my chair when I was charged 10 pounds for using my Visa card!!! I totally agree that Ryanair have to find the money on extra charges like luggage...etc, I even thought 2 to 4 pounds charge for using a Visa card was acceptable...but I am totally surprised that it is legal to charge 10 pounds for an action of paying!! Along other consumers I will be relieved and I ll stop thinking I m being robbed when I see the day that the advertised price is the final price!!! And if anyone from Ryanair reads this: the loud music at boarding and constant announcements are disturbing the passengers.... I just booked a flight to France with Ryanair for February 2009 (no choice) and jumped out of my chair when I was charged 10 pounds for using my Visa card!!! I totally agree that Ryanair have to find the money on extra charges like luggage…etc, I even thought 2 to 4 pounds charge for using a Visa card was acceptable…but I am totally surprised that it is legal to charge 10 pounds for an action of paying!! Along other consumers I will be relieved and I ll stop thinking I m being robbed when I see the day that the advertised price is the final price!!! And if anyone from Ryanair reads this: the loud music at boarding and constant announcements are disturbing the passengers….

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