Comments on: CAA needs to improve its process for refunding claims http://www.travel-rants.com/2008/09/30/caa-needs-to-improve-its-process-for-refunding-claims/ - Discussions on travel consumer issues Mon, 06 Sep 2010 08:21:20 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Janey http://www.travel-rants.com/2008/09/30/caa-needs-to-improve-its-process-for-refunding-claims/#comment-151924 Janey Fri, 11 Sep 2009 14:23:12 +0000 http://www.travel-rants.com/?p=1875#comment-151924 Well, its been nearlly a year since XL collapsed, all though i have received my accomodation money (which the company i booked with sorted out for me), i am having major issues receiving my flight money!!! feb 09 i hadn't heard from any one regarding my claim, no letters, no phone calls NOTHING! i hadn't called them as their phone lines and website requests that we do not call them, i wanted an update anyway so gave them a quick call, only for them to tell me that they had been waiting for a form FROM ME (which i did not receive) since october 2008!!! why on earth didnt they chase me up to see if i had the form? surely if they dont get a response after 4/5 months then it would make sense to check i had received this form! any way couple of days after this call i received a nice chunky form for me to fill out and send back, which was information they should of had already, i filled it out, calling the help line to make sure i had filled it out correctly and that they didnt require the other passengers bank details (as we had paid seperately) and sent it back (recorded delivery) i gave them a call a couple of weeks later (beginning of march) to confirm they had received my form and make sure everything was ok, the person i spoke to confirmed everythning was fine and my claim would now be processed. i left them to it for a couple of months and after hearing nothing from them again i phoned them again. only to be told that i HADN'T filled out the form properly, and because we had paid for the holiday from 2 seperate accounts they needed the other passengers signature, WHY ON EARTH DIDNT THEY TELL ME THIS WHEN I RANG THE FIRST TIME? and why hadnt they sent me anything to ask for this information? a week later i receive a letter dated the day after i had called them (what a coincidence!) asking for the other passengers signature. i also got the other passenger to sign a "i agree to all monies being paid into lead passengers account" document which i created my self. attaching both of this to a very angry and upset letter!! a couple of weeks later i call them again to check the progres, to be told that they had received my letter and i should receive my money by end of september. i have called again today to check up and have now been told they are STILL waiting for confirmation from the original people i booked the holiday with and have been waiting since July! again.. WHY didnt they tell me this when i phoned a couple of weeks previously???? i have phoned the people i booked with and am waiting for the person to call me back. i am sick to death of CAA's constant lies and the hassle i have gone through to try and get MY money back!!! (money which they are more than likely earning intrest on, which i will not see a penny of) it is very unlikely i will be receiving my refund by the end of september (as promised on several occasions) and the fact that they say "do not call us as it it will slow things down" is absolute rubbish, if i hadn't of called they probably still wouldnt have sent me that form i was supposed to of received in oct 08. if there is anything you can do or you have any advice on this issue i would really appreciate it. Thanks Well, its been nearlly a year since XL collapsed, all though i have received my accomodation money (which the company i booked with sorted out for me), i am having major issues receiving my flight money!!! feb 09 i hadn’t heard from any one regarding my claim, no letters, no phone calls NOTHING! i hadn’t called them as their phone lines and website requests that we do not call them, i wanted an update anyway so gave them a quick call, only for them to tell me that they had been waiting for a form FROM ME (which i did not receive) since october 2008!!! why on earth didnt they chase me up to see if i had the form? surely if they dont get a response after 4/5 months then it would make sense to check i had received this form! any way couple of days after this call i received a nice chunky form for me to fill out and send back, which was information they should of had already, i filled it out, calling the help line to make sure i had filled it out correctly and that they didnt require the other passengers bank details (as we had paid seperately) and sent it back (recorded delivery) i gave them a call a couple of weeks later (beginning of march) to confirm they had received my form and make sure everything was ok, the person i spoke to confirmed everythning was fine and my claim would now be processed. i left them to it for a couple of months and after hearing nothing from them again i phoned them again. only to be told that i HADN’T filled out the form properly, and because we had paid for the holiday from 2 seperate accounts they needed the other passengers signature, WHY ON EARTH DIDNT THEY TELL ME THIS WHEN I RANG THE FIRST TIME? and why hadnt they sent me anything to ask for this information? a week later i receive a letter dated the day after i had called them (what a coincidence!) asking for the other passengers signature. i also got the other passenger to sign a “i agree to all monies being paid into lead passengers account” document which i created my self. attaching both of this to a very angry and upset letter!! a couple of weeks later i call them again to check the progres, to be told that they had received my letter and i should receive my money by end of september. i have called again today to check up and have now been told they are STILL waiting for confirmation from the original people i booked the holiday with and have been waiting since July! again.. WHY didnt they tell me this when i phoned a couple of weeks previously???? i have phoned the people i booked with and am waiting for the person to call me back. i am sick to death of CAA’s constant lies and the hassle i have gone through to try and get MY money back!!! (money which they are more than likely earning intrest on, which i will not see a penny of) it is very unlikely i will be receiving my refund by the end of september (as promised on several occasions) and the fact that they say “do not call us as it it will slow things down” is absolute rubbish, if i hadn’t of called they probably still wouldnt have sent me that form i was supposed to of received in oct 08. if there is anything you can do or you have any advice on this issue i would really appreciate it.
Thanks

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]]> By: christine http://www.travel-rants.com/2008/09/30/caa-needs-to-improve-its-process-for-refunding-claims/#comment-151872 christine Wed, 09 Sep 2009 17:41:24 +0000 http://www.travel-rants.com/?p=1875#comment-151872 Hi Keith, I think you should be looking more into it if you have not received a claim number, I got mine November 2008 then I got another one middle of this year so now have two. Sent my documents 3 times now and still nothing first lot originals then two lots of copies. I once got a reply from piers.jackson@caa.co.uk try that but not having a claim number might make it difficult. Hi Keith, I think you should be looking more into it if you have not received a claim number, I got mine November 2008 then I got another one middle of this year so now have two. Sent my documents 3 times now and still nothing first lot originals then two lots of copies. I once got a reply from piers.jackson@caa.co.uk try that but not having a claim number might make it difficult.

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]]> By: keith lockett http://www.travel-rants.com/2008/09/30/caa-needs-to-improve-its-process-for-refunding-claims/#comment-151831 keith lockett Tue, 08 Sep 2009 08:26:30 +0000 http://www.travel-rants.com/?p=1875#comment-151831 It's now almost a year since XL collapsed. Was told through my travel agent that they filled in the claims form for me. I still have not been given a claim/ref number and see on site that all claims must be in by 11th Sept 2009. Can you advise please I just want to get my money back so that I can book a holiday. Help. It’s now almost a year since XL collapsed. Was told through my travel agent that they filled in the claims form for me. I still have not been given a claim/ref number and see on site that all claims must be in by 11th Sept 2009. Can you advise please I just want to get my money back so that I can book a holiday. Help.

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]]> By: Gail Dawson http://www.travel-rants.com/2008/09/30/caa-needs-to-improve-its-process-for-refunding-claims/#comment-151813 Gail Dawson Mon, 07 Sep 2009 16:18:52 +0000 http://www.travel-rants.com/?p=1875#comment-151813 I have reicieved assignment letter, stating that in principle they have decided to make a payment to me of £635 .I have signed the letter and posted it back to them, could anyone tell me how long it should take to recieve my payment. many thanks I have reicieved assignment letter, stating that in principle they have decided to make a payment to me of £635 .I have signed the letter and posted it back to them, could anyone tell me how long it should take to recieve my payment.

many thanks

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]]> By: christine http://www.travel-rants.com/2008/09/30/caa-needs-to-improve-its-process-for-refunding-claims/#comment-150983 christine Wed, 19 Aug 2009 18:27:48 +0000 http://www.travel-rants.com/?p=1875#comment-150983 Well it's nearly the end of the summer and I still have not received my refund from the CAA. Received another letter asking for the original documents which I had already sent last year, sent copies in June this year when asked for them and now another bloody letter. Have sent them an e-mail to which I have not received a reply asking them what they want blood? Starting to think they are trying to P**ss me off thinking I might forget about it, no chance!!! Well it’s nearly the end of the summer and I still have not received my refund from the CAA. Received another letter asking for the original documents which I had already sent last year, sent copies in June this year when asked for them and now another bloody letter. Have sent them an e-mail to which I have not received a reply asking them what they want blood? Starting to think they are trying to P**ss me off thinking I might forget about it, no chance!!!

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