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	<title>Comments on: Tour operator recommendations to improve experience</title>
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		<title>By: Duncan</title>
		<link>http://www.travel-rants.com/2008/09/20/tour-operator-recommendations-to-improve-experience/#comment-122962</link>
		<dc:creator>Duncan</dc:creator>
		<pubDate>Tue, 23 Sep 2008 14:24:14 +0000</pubDate>
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		<description>Well done on your good deed for that day in changing resorts to allow a family to stay where they wanted.

You are right about the Hotel Rip-Off - it&#039;s a surprisingly short-sighted (and old-fashioned) view to tourism, i.e. try and squeeze as much short-term value out of a customer rather than considering the potential long-term value. Overcharging for water and preventing consumption of cheaper alternatives bought elsewhere is the prime example. Granted that a bird in the hand is worth two in the bush, but in these days of globalisation, the customer still remains king. These hotels should relax these ridiculously un-consumer-friendly rules and focus more on offering a customer-friendly service. People are prepared to pay fair prices for their services, not be blatantly (and you could argue cynically) ripped off.</description>
		<content:encoded><![CDATA[<p>Well done on your good deed for that day in changing resorts to allow a family to stay where they wanted.</p>
<p>You are right about the Hotel Rip-Off &#8211; it&#8217;s a surprisingly short-sighted (and old-fashioned) view to tourism, i.e. try and squeeze as much short-term value out of a customer rather than considering the potential long-term value. Overcharging for water and preventing consumption of cheaper alternatives bought elsewhere is the prime example. Granted that a bird in the hand is worth two in the bush, but in these days of globalisation, the customer still remains king. These hotels should relax these ridiculously un-consumer-friendly rules and focus more on offering a customer-friendly service. People are prepared to pay fair prices for their services, not be blatantly (and you could argue cynically) ripped off.
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