Last night I was walking past the local travel agencies in the town centre and I realised how boring and un-inspirational the street windows are. Dull plain cards with the latest deals, nothing to stop me in my tracks and inspire me to book a holiday with the travel agency.

I’d like to see the windows come alive, photos, snippets of useful information on the destination and there’s not even a reference to the agencies website where you could find more information on the resort. I am always dashing about so it has to attract my attention for me to take notice.
What about adding some user generated content from customers, i.e. postcards, holiday reviews. Surely it makes business sense to make the window like an online portal. Useful, interesting for the consumer, rather than a rather depressive window full of blu-tack and cards.
I’d be interested in what you think travel agencies could do to make their windows more inviting.

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Peter Daams | 11 August, 2008 at 11:39 am
Right you are Darren. Totally boring they are most of the time. Just lists of prices usually. And I trust none of them, because as soon as you walk in, they’ll tell you something like “oh, those prices are if you book 2 years in advance” or something like that.
Postcards from travellers who booked there would be a great start - maybe have a competition running that encourages them to send it in, in exchange for some interesting prize. A bit of UGC would not go astray. ![]()
James | 11 August, 2008 at 11:43 am
Could not agree with you more, aren’t some of them really boring.. we could almost start a photo comp for the most boring shop front!
If your agent reading this why don’t you broker a deal with a sporting shop all retail shop that would be willing to cross promote ie you could promote a super hot ski deal say in there shop, and they get to dress your window with inspirational gear.
Just an idea from the travelling little nomads. Travelling with Kids should be fun.
Nathan Midgley | 11 August, 2008 at 12:16 pm
Yeah, lot of truth in this. A while ago we carried some articles about the spread of plasma display screens in agency windows, but they don’t seem to have spread all that much. As far as I remember, the agencies we spoke to that did adopt them said they boosted traffic.
Things should liven up in September when Royal Caribbean sends out the marketing materials for Oasis of the Seas, but a) that’s cruise-specific and b) if all agencies rely on big marketing pushes from big companies we’ll get more colourful but very uniform windows.
@James - better to take a positive approach - run a comp for the *best* shop front and get other agencies inspired. Like the cross-promotion ideas though.
Darren Cronian | 11 August, 2008 at 12:28 pm
@ Nathan
Funnily enough I was going to mention plasma screen’s in the shop windows, this would be great (a lot of estate agents do this now) but then I thought I would get a backlash of comments about me not being environmentally friendly!
@ James
Yes, I like the cross promotion idea too. Aren’t the windows in shops supposed to be about attracting customers. I think travel agencies don’t do a good job of that to be honest, they’re very boring.
@ Peter
I like the competition idea. I feel like a marketeer, but anything to get consumers looking in their window should be researched.
Peter Daams | 11 August, 2008 at 12:41 pm
Darren, right you are.. I cringe at plasmas every time I see them, purely from an environmental point of view!
Jonathan Barden | 11 August, 2008 at 9:13 pm
just would like to add one more item to the above offerings (all very good) but its not just the shop window.
have you seen some of the outrages uniforms some of these people wear, bright pink shirts and neck shafts, shocking aqua blue blazers.
I’m sure its designed to promote a summery feel good feeling, all it does for me is make me nauseous.
May be they should have the staff in the shop window, it would definitely grab you attention.
Deb | 12 August, 2008 at 8:11 pm
You make a very good point. The few travel agents that are still around here are either buried away in a shared business building on the bottom floor in the back or they are in a strip mall with tented windows to keep the glaring sun out.
They definitely need to take a moment to use some window art to attract new clients. With over 80% of all travel being booked online they need to make their store front look like the home page of their site, if they have a site.
Darren Cronian | 13 August, 2008 at 12:34 am
@ Peter
Are LCD tv’s any better?
@ Jonathan
Great points about the stuffy 1990s uniforms, I would agree with you. Would you think differently of travel agents if they wore casual clothes? Or more business clothes, rather than a uniform?
@ Deb
Don’t you have many travel agencies where you live? Is 80% travel booked online in the US, or in your state? It seems high, but good points, thanks.
Peter Daams | 13 August, 2008 at 12:54 am
Yes, apparently LCDs do use less energy
It’s not just that. In order to make either LCDs or Plasmas, a powerful greenhouse gas, NF3 (17,000 x more powerful than CO2), is used.
OLEDs would be best, but we’ll have to wait for those to be available in larger sizes.
Darren Cronian | 13 August, 2008 at 1:23 am
@ Peter
Cheers - your a mind full of useful environmental information! ![]()
Rohan | 13 August, 2008 at 3:30 am
The girl in the bikini would attract my attention! Please do not tell the wife that though.
agriya | 13 August, 2008 at 10:59 am
yes this is right, most of travel agencies look like very dirty also, they don’t care about the cleaning, attraction and they didn’t tell the correct time also.
Nick | 13 August, 2008 at 11:08 am
@ Darren
I have been watching this for ideas…. We use Worldchoice displays… posters with less prices more information.
But then Worldchoice is the only group that does window display training. (Fingers crossed I am right)
@James
Yes we tried this with a few local stories. But with the onward march of chains we have lost out this way.
@ Nathan
We would love a plasma screen and have had a survey, which found we can not have one because our building faces the wrong way. Meaning the sun on the windows would render it invisible. The other problem we found was we could not insure them.
@ Rohan
A girl in a bikini would get you in any store, wouldn’t it?
@ Jonathan
Sunglass free so you can sit with the staff when buying a holiday! Yes some uniforms are a bit bright. But you prefer smart or casual?
David | 13 August, 2008 at 7:05 pm
In Barcelona (where I’m writing from), many of the agencies have flat screens (I haven’t ventured close enough to see if they are Plasma or LCD’s) but I’ve seen so many that are always turned off!! Seriously!! I don’t know if it’s to save electricty, or maybe the loop drives the staff mad, but that I find hilarious!
Darren Cronian | 13 August, 2008 at 10:06 pm
@ Rohan
Trust you haha! I do think though the window the photo is a good example of what a window should look like. Colourful yet attractive.
@ Nick
Interesting you mention window dressing training. We have a worldchoice agent near me called Hanson Travel, maybe they should go on that course!
As for dress, I don’t think I would think any different of a travel agent if they wore casual clothes instead of business dress.
@ Agriya
Err dirty? Can you explain what you mean? I’ve never seen a dirty travel agent before, well not in the UK ![]()
James | 20 August, 2008 at 11:00 am
Most travel agencies are boring in side aswell as outside. They all look really dated and old.
16 responses to “Travel agencies need to liven up their street windows”