I’ve noticed that I no longer use search engines when searching for flights, hotels or package holidays, because why would I spend time visiting one site after another when I can use a travel agency, holiday comparison site, travel meta search engine, who use my search criteria to search travel companies.

From a travel perspective the future looks a little bleak but here’s a quick look at what the search engines offer travellers.
MSN
It appears that MSN Travel is very much US and Expedia led, which gives the travel consumer very little choice. I wasn’t impressed with the travel portal, it didn’t inspire me to travel and it looked aged. MSN do not offer me as a travel consumer any content or search tools that I would go back for.
Yahoo
I would use Yahoo Travel again because I was able to search for all holidays, in any destination, which is useful for someone like me who has no idea where I want to go. The destination guides were helpful and overall the content was good.
Then there’s Google, who do not own a travel portal, and it’s for this reason why I would go as far to say that I you will hear about them purchasing a big travel player like Kayak, within 12 months time. I can’t see a search company like Google wanting to see travel consumers search elsewhere
The competition
From my own experience, I use travel comparison sites like Travel Supermarket, online brands like Teletext Holidays, meta search engines like Kayak, and then there’s travel agencies who offer online and telephone booking, as I have no time to be visiting the high-street.
I’d be interested to know how you search for travel content, holidays, hotels and flights.

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Pete | 1 July, 2008 at 10:42 pm
“I can’t see a search company like Google wanting to see travel consumers search elsewhere”
Surely Google already has 10 times the amount of travel searchers as all the businesses you talk about and their search stats in the UK are only rising? I’d imagine the stats for online travel bookers who havent used a search engine at some point in their buying process is miniscule.
There is a role for OTAs and aggregators in the market but I don’t think Google would look to purchase one of them when they could just leverage all their data with an intutive front end and a Google checkout process to build the much talked about ‘Troogle’.
Elizabeth | 1 July, 2008 at 11:07 pm
kayak is my favorite site by far. for booking hotels i’ll often look to tripadvisor to see what is rated well in a city and compare that against kayak.
Cynthia | 3 July, 2008 at 11:19 pm
I use a wide range of methods for finding travel. Sometimes I get ideas from sites like this, as well as travel and food “communities” online, and I just contact recommended hotels or restaurants directly, rather than booking through an online service. I keep a running list of places that sound interesting, such as places profiled in Smithsonian or National Geographic, and then go directly to the travel sites the countries in question have (everyone has a tourism office). And I go to adventure travel shows and talk to people who travel to get ideas. Then I’ll often go directly to the flagship airline of a country I want to visit (most countries give tax breaks to the local airline), though I will often simply search for an airline where I have a mileage program, as this way, I normally accumulate at least one free trip per year. I will also check a lot of the “usual places,” from hotels.com to travelocity — just to make sure I’m doing at least as well as i could through them. All this takes more work than having one site, but it’s kind of ongoing, so there are always a few places I know I want to go next. And, of course, in a pinch, I’ll use a travel agent and even a tour company, if I’m going way off the beaten path (for example, crossing the Gobi in Mongolia or camping in the Sahara, I felt it was good to be with a small group and have a guide). So I’m all over the place.
That said, the mention of kayak has piqued my curiosity, so I’ll be checking that out, as well.
Michal | 4 July, 2008 at 9:13 am
As for Google, AFAIK, they already have plans to create a portal that will be aggregating content from travel sites and offer advertising splace to advertisers.
They want us all to advertise with them and they want us all to care about the conversion of our businesses.
I personally always google and look for people’s comments about the places and properties before booking.
Craig | 4 July, 2008 at 7:09 pm
I normally arrange everything myself using skyscanner.net and a hostel booking site. Since we’ve recently started affiliate advertising on our site I’ve been using more traditional company’s online systems…at least to research and compare.
It’s interesting to see what’s out there, but apart from flights and the first night or two in a hostel, B&B or guesthouse I don’t book much online.
5 responses to “Travel consumer search experience”