Apparently a couple have been banned from booking another cruise with Royal Caribbean due to their constant complaining. It seems that the couple have taken six cruises with the company since 2004, and have claimed compensation after every cruise.
It’s important that you complain about any issues and speak with the travel company as soon as the incidents occur, not after you depart but in this scenario would you have booked with another company after having bad experiences on the first or second cruise.
I understand that some of the complaints raised were genuine and the couple were compensated, but the company suggest that they disagreed with the majority of complaints. I keep asking myself did Royal Caribbean make the right decision to ban the couple.
It’s been suggested that the couple are serial complainers, if this is the case, then yes, I agree with the ban, but it depends on the complaints raised. What is your opinion, should consumers be banned for complaining too much, or would you simply not use the company again.
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Barbara | 26 May, 2008 at 2:38 am
After six times, and experiencing issues for which they expect compensation, I’d say that the cruise line was right to ban them. Any normal person would stop taking Royal Caribbean after the 2nd or 3rd bad cruise. If they continue to go on the cruises, then I’d say they are probably just looking to cruise for free, probably by fabricating complaints.
Rohan | 26 May, 2008 at 12:31 pm
They sound like a bunch of whingers. I would have given them a second chance, but 3rd time you would book with someone else.
Becky | 27 May, 2008 at 5:41 pm
I’m sorry… it doesn’t sound like they’re serial complainers; they sound like scam artists. They’ve discovered a way to benefit in some way, after having taken a cruise. What a racket. I took a Royal cruise 18 mos. ago, and had a great time. Could I have complained about some things (glass was cracked on our balcony; some areas seemed worn and dated, etc.)? Sure… but none were significant enough to waste my time. But then, I’m not a scammer, either. They provided a service, in good and acceptable fashion and I paid a fair price for a 5-day vacation.
Brian Conway | 27 May, 2008 at 7:37 pm
I agree with Barbara. Who would willingly travel a cruise line 6 times knowing they’ll file a complaint each time. It reeks of suspicion that the couple would not seek another company. Royal Caribbean was right to ban them in this case.
Dwane | 28 May, 2008 at 3:37 am
I would venture to guess they are from New York or New Jersey. While living in South Florida for a while, they were the chronic complainers down there as well. Excuse me if I am wrong…but that is probably a good guess.
Susan Powell | 6 June, 2008 at 9:01 pm
Dwane - turns out they are from Cleveland, Ohio
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6 responses to “Royal Caribbean bans couple for constant complaining”