Comments on: Companies afraid of communicating with consumers in public http://www.travel-rants.com/2008/04/25/companies-afraid-of-communicating-with-consumers-in-public/ Sun, 29 Jan 2012 01:52:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Auto Europe UK » Blog Archive » » Celebrating USA month on www.auto-europe.co.uk . . . http://www.travel-rants.com/2008/04/25/companies-afraid-of-communicating-with-consumers-in-public/#comment-109414 Auto Europe UK » Blog Archive » » Celebrating USA month on www.auto-europe.co.uk . . . Mon, 21 Jul 2008 13:02:59 +0000 http://www.travel-rants.com/2008/04/25/companies-afraid-of-communicating-with-consumers-in-public/#comment-109414 [...] from Travel Rants comes news of how Southwest Airlines is using Twitter to encourage customers to let them know what [...] [...] from Travel Rants comes news of how Southwest Airlines is using Twitter to encourage customers to let them know what [...]

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]]> By: Darren Cronian http://www.travel-rants.com/2008/04/25/companies-afraid-of-communicating-with-consumers-in-public/#comment-95943 Darren Cronian Sun, 27 Apr 2008 15:08:44 +0000 http://www.travel-rants.com/2008/04/25/companies-afraid-of-communicating-with-consumers-in-public/#comment-95943 @ Amanda That's great to hear. I remember a work colleague telling me that the hotel she stayed in near Manchester airport, offered her a free bottle of wine when she stayed again if she left a review on Trip Advisor, good or bad. @ Amanda

That’s great to hear. I remember a work colleague telling me that the hotel she stayed in near Manchester airport, offered her a free bottle of wine when she stayed again if she left a review on Trip Advisor, good or bad.

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]]> By: Amanda Kendle http://www.travel-rants.com/2008/04/25/companies-afraid-of-communicating-with-consumers-in-public/#comment-95903 Amanda Kendle Sun, 27 Apr 2008 08:54:53 +0000 http://www.travel-rants.com/2008/04/25/companies-afraid-of-communicating-with-consumers-in-public/#comment-95903 Absolutely agree. Last week I found a hotel that has management give a response to every single review that guests leave on TripAdvisor (it's an Australian hotel, the <a href="http://www.tripadvisor.com/Hotel_Review-g255070-d671582-Reviews-Rydges_Sabaya_Resort-Port_Douglas_Queensland.html" rel="nofollow">Rydges Sabaya</a> and that totally impressed me. The response doesn't change anything for those who've had a bad experience but it does make it sound like they actually care. Should be more of it! Absolutely agree. Last week I found a hotel that has management give a response to every single review that guests leave on TripAdvisor (it’s an Australian hotel, the Rydges Sabaya and that totally impressed me. The response doesn’t change anything for those who’ve had a bad experience but it does make it sound like they actually care. Should be more of it!

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]]> By: Darren Cronian http://www.travel-rants.com/2008/04/25/companies-afraid-of-communicating-with-consumers-in-public/#comment-95833 Darren Cronian Sat, 26 Apr 2008 15:33:46 +0000 http://www.travel-rants.com/2008/04/25/companies-afraid-of-communicating-with-consumers-in-public/#comment-95833 @ Karen Great points. Yes, let consumers complain in your own community where you can monitor and moderate if needs be. Even so, free speech needs to be allowed, and that's what I try and do on Travel Rants. As for Ryanair - I cannot see them opening up such communication channels. If they do, I will run naked around Leicester square, which will not be a pretty sight, but it's how confident I am that it'll never happen. @ Karen

Great points. Yes, let consumers complain in your own community where you can monitor and moderate if needs be. Even so, free speech needs to be allowed, and that’s what I try and do on Travel Rants.

As for Ryanair – I cannot see them opening up such communication channels. If they do, I will run naked around Leicester square, which will not be a pretty sight, but it’s how confident I am that it’ll never happen.

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]]> By: Karen Bryan http://www.travel-rants.com/2008/04/25/companies-afraid-of-communicating-with-consumers-in-public/#comment-95811 Karen Bryan Sat, 26 Apr 2008 11:45:44 +0000 http://www.travel-rants.com/2008/04/25/companies-afraid-of-communicating-with-consumers-in-public/#comment-95811 I think that travel companies should enthusiastically embrace communications with consumers as consumers will make positive or negative comments in other forums such as Trip Advisor in any case so It's better for a company to provide a forum themselves open to communication in which both satisfied and dissatisfied consumers can air their opinions. To me it's evidence that travel companies take providing customer satisfaction seriously especially in a forum such as Twitter where the companies can't moderate the comments. They always say you can judge how good a company is by the way it deals with dissatisfied customers. Do you think Ryanair will take up the challenge? I think that travel companies should enthusiastically embrace communications with consumers as consumers will make positive or negative comments in other forums such as Trip Advisor in any case so It’s better for a company to provide a forum themselves open to communication in which both satisfied and dissatisfied consumers can air their opinions.

To me it’s evidence that travel companies take providing customer satisfaction seriously especially in a forum such as Twitter where the companies can’t moderate the comments.

They always say you can judge how good a company is by the way it deals with dissatisfied customers.

Do you think Ryanair will take up the challenge?

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