Booking a train is easier than a Flight
By Darren Cronian on Wednesday, April 16th, 2008

It’s been a week since I’ve written a post, unfortunately, the dreaded virus caught me unaware and I’ve spent the time offline ill, but anyway I’d like to know why can’t airline websites be more like National Express train ticket booking site.

Booking a train is easier than a Flight

The site was incredibly easy to use, and against each departure time, was a price, so I could choose which was the cheapest time to travel, and not have to pay for an expensive return ticket. Booking and paying was easy, no boxes automatically ticked for travel insurance, no flashing banners telling me I need to book a hotel room.

If Stelios from EasyJet is reading this then I’d recommend a visit to their site, and learn a few lessons because consumers are becoming increasingly hacked off at having to wade and scroll through rubbish to book an airline ticket, and you might learn a little.

That’s my train ticket booked for next Thursday’s shindig at the Travolution Awards..


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6 responses to “Booking a train is easier than a Flight”

Vicky | 16 April, 2008 at 8:44 pm

Totally agree - since discovering the National EXpress site (note NO fee for credit cards, free postage of tickets) I have no only abandoned qjump, I have taken several London journeys by train when I would usually fly. OK Inverness to London means an 8 hour train journey, instead of a 1.5 hour flight, but with free wireless in the National Express trains, its actually do-able. But ultimately, it was the website that swung it for me.

The only slight niggle is a few times I have typed in the url and wound up on the coach site, with no way to find the train site. Aside from that, great job and qjump and flybe, look and learn

Lee Harrison (owner Select World Travel) | 17 April, 2008 at 8:44 am

Wish First Great Western offered a similar experience!!!!!!!!!

meeter and greeter | 17 April, 2008 at 12:47 pm

Airports are businesses, not services provided by your friendly city government. Thy are operated for the profit of their owners — the political enterprises known as government. The commfort or ease or even the movement of the public isd relevant only sop long as it contributes to the bottom line of the investors in the airport

Craig | 19 April, 2008 at 4:51 pm

That’s right — that’s why we’ve booked our next two month’s travel almost exclusively on train and bus networks. Only one flight (and 5 countries + travel within them) — and that to accommodate family members’ timetables.

Jason McIntyre | 20 April, 2008 at 1:10 pm

Local train networks are useless but services like National Express is certainly improving. We were delayed for 40 minutes and can claim back a percentage of our ticket, which I thought was a good idea.

Rohan | 25 April, 2008 at 8:51 pm

Good to hear because I am treating the wife to a weekend in London next month.

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