Travel consumer experience is still powerful
By Darren Cronian on Monday, March 31st, 2008

User experiences still has a massive impact on how other consumers book their holiday – a work colleague has returned back from France, she drove down to Dover, and got the ferry to Calais, then travelled to her ‘villa’ that she had booked independently, just outside of Paris.

Travel consumer experience is still powerful

On arrival her ‘villa’ turned out to be a house which had not been stayed in or cleaned for months, it was damp, dirty, and they booked into a hotel instead. As she was telling other work colleagues her experience a number of them said that they were thinking about booking their holiday independently, but they will now probably book with a travel agency.

User experience is powerful..

Have you had a bad experience when booking independently?


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3 responses to “Travel consumer experience is still powerful”

Eamon | 31 March, 2008 at 8:50 pm

This is a great site. Would you be interested in exchanging links? My blog is focused on art, media, travel and more.
Eamon

Darren Cronian | 31 March, 2008 at 9:45 pm

@ Eamon

Thanks for the kind comments.

I don’t deal in link exchanges as all of the links generated are from other sites linking to me automatically.

Rohan | 1 April, 2008 at 9:03 pm

Yes, try and pull a fast one and I’ll stop using the company again. I had a massive arguement with Manos today. They tried to make me sound like I didn’t know what I was talking about.

I won’t be booking with them again.

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