Comments on: Travel Counsellors customer stuck in the middle http://www.travel-rants.com/2008/02/23/travel-counsellors-customer-stuck-in-the-middle/ Sun, 29 Jan 2012 01:52:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Darren Cronian http://www.travel-rants.com/2008/02/23/travel-counsellors-customer-stuck-in-the-middle/#comment-90301 Darren Cronian Tue, 25 Mar 2008 14:00:43 +0000 http://www.travel-rants.com/2008/02/23/travel-counsellors-customer-stuck-in-the-middle/#comment-90301 Hi Sarah, When you say "them" do you mean Travel counsellors or another company? I think that needs confirming first. Unfortunately, there's not a great deal you can do if they change the flight, other than contact the airline direct and see if there's anything that they can do. It will be the airline that has made the change not the travel company themselves, so there's probably very little that they can do. Hi Sarah,

When you say “them” do you mean Travel counsellors or another company? I think that needs confirming first.

Unfortunately, there’s not a great deal you can do if they change the flight, other than contact the airline direct and see if there’s anything that they can do.

It will be the airline that has made the change not the travel company themselves, so there’s probably very little that they can do.

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]]> By: Sarah http://www.travel-rants.com/2008/02/23/travel-counsellors-customer-stuck-in-the-middle/#comment-90297 Sarah Tue, 25 Mar 2008 13:35:13 +0000 http://www.travel-rants.com/2008/02/23/travel-counsellors-customer-stuck-in-the-middle/#comment-90297 Can you help...? ‘Flight Only’ booked for 8 pax 2 being small children. We choose a flight time that is convenient for us all (9:30am). I have received a letter to say they have amended the flight time to 6.00am. This would mean getting the little ones up and out of the house by 2.00am instead of 5.30am. Which intern would mean a bad flight experience for all the other passengers (tired children!!) Am I on a lost cause asking them to find us a more suitable flight time, can you advise please? Can you help…? ‘Flight Only’ booked for 8 pax 2 being small children. We choose a flight time that is convenient for us all (9:30am). I have received a letter to say they have amended the flight time to 6.00am. This would mean getting the little ones up and out of the house by 2.00am instead of 5.30am. Which intern would mean a bad flight experience for all the other passengers (tired children!!) Am I on a lost cause asking them to find us a more suitable flight time, can you advise please?

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]]> By: Darren Cronian http://www.travel-rants.com/2008/02/23/travel-counsellors-customer-stuck-in-the-middle/#comment-84684 Darren Cronian Wed, 27 Feb 2008 19:00:09 +0000 http://www.travel-rants.com/2008/02/23/travel-counsellors-customer-stuck-in-the-middle/#comment-84684 Glad you got it sorted Kim :) Well done to Travel Counsellors for dealing with the issue professionally. Glad you got it sorted Kim :)

Well done to Travel Counsellors for dealing with the issue professionally.

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]]> By: Kim Goldingay http://www.travel-rants.com/2008/02/23/travel-counsellors-customer-stuck-in-the-middle/#comment-84682 Kim Goldingay Wed, 27 Feb 2008 18:50:11 +0000 http://www.travel-rants.com/2008/02/23/travel-counsellors-customer-stuck-in-the-middle/#comment-84682 Just to give you an update. Travel Counsellors have called me today and offered to put me on the Gatwick Flight at no extra cost - this is what I asked for. I just did not want to sit on a plane for 3 hours whilst it went from Manchester to Gatwick. Am pleased with the outcome and pleased with the service of Travel Counsellors Head Office for sorting it out for me. Thanks to Darren for all your help. Just to give you an update. Travel Counsellors have called me today and offered to put me on the Gatwick Flight at no extra cost – this is what I asked for. I just did not want to sit on a plane for 3 hours whilst it went from Manchester to Gatwick. Am pleased with the outcome and pleased with the service of Travel Counsellors Head Office for sorting it out for me.

Thanks to Darren for all your help.

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]]> By: Lee Harrison (owner Select World Travel) http://www.travel-rants.com/2008/02/23/travel-counsellors-customer-stuck-in-the-middle/#comment-84610 Lee Harrison (owner Select World Travel) Wed, 27 Feb 2008 11:17:39 +0000 http://www.travel-rants.com/2008/02/23/travel-counsellors-customer-stuck-in-the-middle/#comment-84610 As I thought Darren, VIA Gatwick is a different scenario to changing the departure airport. It is however important though that this information should be made available to the client before they make the booking and enter into a contract. There are far too many incidents that often occur with tour operators and unfortunatly Darren it's those that book DIY that can come unstuck :-) and find they have no one to help them. I hope in this case, that Kim gets things sorted out and am sure that Travel Counsellors will be trying to sort out with Thomas Cook. At least Kim has a respectable and reliable Company that she has booked with and a person to turn too As I thought Darren, VIA Gatwick is a different scenario to changing the departure airport. It is however important though that this information should be made available to the client before they make the booking and enter into a contract.
There are far too many incidents that often occur with tour operators and unfortunatly Darren it’s those that book DIY that can come unstuck :-) and find they have no one to help them. I hope in this case, that Kim gets things sorted out and am sure that Travel Counsellors will be trying to sort out with Thomas Cook. At least Kim has a respectable and reliable Company that she has booked with and a person to turn too

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