Comments on: Travel Agency or Consumer who is responsible http://www.travel-rants.com/2007/11/23/travel-agency-or-consumer-who-is-responsible/ Sun, 29 Jan 2012 01:52:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Darren Cronian http://www.travel-rants.com/2007/11/23/travel-agency-or-consumer-who-is-responsible/#comment-63560 Darren Cronian Thu, 29 Nov 2007 22:23:14 +0000 http://www.travel-rants.com/2007/11/23/travel-agency-or-consumer-who-is-responsible/#comment-63560 Erm but Lee, you have given the consumer the information, and they have decided to go against it so what can you do? What I am saying is that they are agencies who won't be as helpful and will not give this information so that makes them responsible. If you give the info, it's out of your hands. That's what I think what we/I am trying to get across. Erm but Lee, you have given the consumer the information, and they have decided to go against it so what can you do?

What I am saying is that they are agencies who won’t be as helpful and will not give this information so that makes them responsible.

If you give the info, it’s out of your hands.

That’s what I think what we/I am trying to get across.

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]]> By: Lee Harrison (owner Select World Travel) http://www.travel-rants.com/2007/11/23/travel-agency-or-consumer-who-is-responsible/#comment-63508 Lee Harrison (owner Select World Travel) Thu, 29 Nov 2007 18:42:12 +0000 http://www.travel-rants.com/2007/11/23/travel-agency-or-consumer-who-is-responsible/#comment-63508 Sometimes I feel that we are in a no win stuation. We have quoted for two ladies going to Marrakesh, who want to travel by train from London to Madrid, spend time in Madrid then catch the ferry to Tangier. Overnight in Tangier then Overnight train Tangier to Marrakech etc. We have warned them that whilst most travellers to Morocco have a safe and pleasant holiday, that the sale of Hashish is quite common, that it is not un heard of for people trying to sell it on trains and pulling out a knife and that we would recommend 1st Class rail as being the only option etc etc. Result, client says seasoned travellers, quote is more than they want to pay and will take the bull by the horns and book it themselves. By the way the Overnight train from Tangier is not bookeable in the UK ( But we know a man who can and quoted for it!!) In a way I sympathise a little with what Spenny is trying to say. Sometimes I feel that we are in a no win stuation.
We have quoted for two ladies going to Marrakesh, who want to travel by train from London to Madrid, spend time in Madrid then catch the ferry to Tangier. Overnight in Tangier then Overnight train Tangier to Marrakech etc.
We have warned them that whilst most travellers to Morocco have a safe and pleasant holiday, that the sale of Hashish is quite common, that it is not un heard of for people trying to sell it on trains and pulling out a knife and that we would recommend 1st Class rail as being the only option etc etc.
Result, client says seasoned travellers, quote is more than they want to pay and will take the bull by the horns and book it themselves.
By the way the Overnight train from Tangier is not bookeable in the UK ( But we know a man who can and quoted for it!!)
In a way I sympathise a little with what Spenny is trying to say.

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]]> By: Mike Diamond http://www.travel-rants.com/2007/11/23/travel-agency-or-consumer-who-is-responsible/#comment-63286 Mike Diamond Wed, 28 Nov 2007 20:11:13 +0000 http://www.travel-rants.com/2007/11/23/travel-agency-or-consumer-who-is-responsible/#comment-63286 The comment Nathan has made: I'm not harping on about this because I'm anti-agent. Quite the opposite. I think that 'we just get you there' undersells the level of personal service an agent can bring to a holiday purchase. Really does sum it up for me. When I am looking to book air travel I will generally go to the internet and utilizing sites like Kayak.com, compare all of the airfares point to point, and book it myself. However, when looking to book a cruise, I will go to a professional who specializes in Cruises, and is affiliated with cruise lines I would like to sail aboard. I do this, because they will generally get me the cruise I want, at a fare that I could not beat by more than a few dollars if at all, and the cruise lines seem to give out upgrades (when available), more often to those who use an agent rather than book online (this of course does not include booking directly through the cruise lines site, however they don't always advertise the special deals that are available - which a good agent will inquire about while on the phone with the cruise line). The comment Nathan has made:

I’m not harping on about this because I’m anti-agent. Quite the opposite. I think that ‘we just get you there’ undersells the level of personal service an agent can bring to a holiday purchase.

Really does sum it up for me. When I am looking to book air travel I will generally go to the internet and utilizing sites like Kayak.com, compare all of the airfares point to point, and book it myself. However, when looking to book a cruise, I will go to a professional who specializes in Cruises, and is affiliated with cruise lines I would like to sail aboard. I do this, because they will generally get me the cruise I want, at a fare that I could not beat by more than a few dollars if at all, and the cruise lines seem to give out upgrades (when available), more often to those who use an agent rather than book online (this of course does not include booking directly through the cruise lines site, however they don’t always advertise the special deals that are available – which a good agent will inquire about while on the phone with the cruise line).

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]]> By: Darren Cronian http://www.travel-rants.com/2007/11/23/travel-agency-or-consumer-who-is-responsible/#comment-63285 Darren Cronian Wed, 28 Nov 2007 19:44:12 +0000 http://www.travel-rants.com/2007/11/23/travel-agency-or-consumer-who-is-responsible/#comment-63285 Great points Nathan. I think it's pretty common sense not to take a rifle though an airport, but if Spenny, thinks this is an issue that consumers need to be made aware of I'll gladly write about it :) Great points Nathan.

I think it’s pretty common sense not to take a rifle though an airport, but if Spenny, thinks this is an issue that consumers need to be made aware of I’ll gladly write about it :)

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]]> By: Darren Cronian http://www.travel-rants.com/2007/11/23/travel-agency-or-consumer-who-is-responsible/#comment-63283 Darren Cronian Wed, 28 Nov 2007 19:43:11 +0000 http://www.travel-rants.com/2007/11/23/travel-agency-or-consumer-who-is-responsible/#comment-63283 I think Florida hurricanes tend to be mentioned alot in the press but other areas of the world you don't get to hear until it happens. I think Florida hurricanes tend to be mentioned alot in the press but other areas of the world you don’t get to hear until it happens.

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