As I’ve mentioned before, I write this blog in my spare time, so it’s not easy to communicate with people and companies, so I have to send emails, rather than make telephone calls, but I am disappointed with British Airways, and Opodo.

I emailed both companies just over two weeks ago, and I’ve yet to receive a response.

Okay, so I am not a BBC reporter, or editor of The Times newspaper, I’m just a blogger, but I expect to receive a reply of some sorts to my email, even if it’s just a ‘we are looking into your query, and we’ll be in touch soon” type response.

Maybe there hiding from the issue, or maybe they just don’t care, but just in case BA or Opodo are reading this [which I doubt] can you explain why your policy is to cancel a previously booked ticket, and create a new booking, charging the consumer again, for simple passenger name changes.

Why not just slap them with an admin fee, and cause less work for consumers. [and probably for you too] Travel consumers are human, we all mistakes, and you can read consumers issues here and here

• Opodo Responds.. Finally!
• Online customer service improvements needed in Travel
• Holiday cancellation advice and tips
• Advice for consumers with Airline booking issues

Subscribe to RSS

Submit to StumbleUpon

Bookmark page