Today, I want to praise an airline, I know, I am shocked too, but a work colleague took a weekend break in Berlin, and didn’t want to fly from Manchester, so he flew with KLM from Leeds & Bradford to Amsterdam Schiphol airport, and then on to Berlin.
He had a great time in Germany, and returned from Berlin to Amsterdam on Sunday evening, but unfortunately, the flight was delayed, which meant he missed his return flight from Amsterdam back to Leeds.
Thankfully, when he got to Amsterdam, they knew already he had missed the flight, so they put him up in a hotel, gave him food and drink vouchers, a bag full of toiletries, and booked him on the next flight to Leeds the next morning.
I know this should be the norm when it’s the airlines fault, but you hear of so many other airlines treating their passengers badly, that I just had to mention it. Well done, KLM, sometimes it pays to pay that bit extra for your flight, if your going to get good treatment when your flight plans go wrong.
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Karen Bryan | 7 May, 2007 at 7:41 pm
You are right Darren to give credit where it is due. It’ s all too easy to complain about things going badlly. Just wish all airlines acted like this!
Debbie | 9 May, 2007 at 10:45 pm
We’ve flown with KLM on many occasions, and have always been happy with them.
Boris DeLaine | 10 May, 2007 at 3:06 pm
I concur regarding the service and reliabilty of KLM. I have travelled from the US to East Africa on KLM. It has always been an extreme pleasure. Every my son brags to his friends about flying KLM
Darren Cronian | 11 May, 2007 at 5:02 am
Rohan | 13 May, 2007 at 3:06 am
We flew with KLM to Amsterdam a few years back and we were impressed.
Amsterdam airport is quite large and difficult to find your way around, so check out the airport’s website before going, especially if your going via Amsterdam to another destination.
Darren Cronian | 13 May, 2007 at 3:09 am
Yes, Schiphol airport is quite large. Half of my family used to live in Holland, so it used to be a regular trip their to see them.
Darren Cronian | 18 May, 2007 at 1:32 am
No idea how I got this post to rank so high for KLM Airlines, but it’s getting hit by Google visitors.
If you have good or bad comments about the airline then please do feel free to leave your comments here.
Jon Nentope | 15 July, 2007 at 5:25 am
Wow what a great stroke of luck! Most airlines would not do that. I also use KLM alot.
My best flight was Ams to Newark, not full so I had 3 seats for myself. Comfort supremo!
This was a long flight day. I had started in Tel Aviv at 5:30AM to Zurich, Actually was up the Sat. nite getting to the airport. then Zurich to Schipol, 3 hour wait in their very comfortable ergo chairs , then 7:30pm flight. Next day at work as usual!
Adam | 13 October, 2007 at 8:08 am
Have never had a problem with KLM – the best airline to fly in Europe. Period.
Paul | 15 July, 2008 at 10:26 pm
My wife just had (is currently having, actually) a recent experience with KLM where her bag was lost, and KLM is totally indifferent. My wife flew with KLM & Kenya Airways to Uganda last May, and her baggage was lost on the way. Kenya Airways claims they never received the luggage; KLM has just blamed Kenya Airways and then basically ignored the issue.
Lost baggage happens, but no one has shown any interest. It is a bit too easy and racist just to automatically blame the African carrier as KLM has done.
Vince | 18 November, 2008 at 8:47 pm
Paul, that’s quite a stigma…. but it’s also racism from the ‘African’ point of view blaming the ‘European’ KLM…. how st*pid could you be??? And for the record.. I’m not caucasian..
Lex | 22 June, 2009 at 11:19 am
Lost luggage is usually the airport’s fault … It can be tagged wrong at place of departure or it could be routed wrong in the place of destination (making it travel on to who knows where) …
The airline itself isn’t really to blame for lost luggage …
Brent | 7 August, 2009 at 8:30 pm
KLM what can i say i have never flown with a better airline. The other day i was on a short flight from Munich airport to Amsterdam on my way home to Montreal. I am a vegetarian you see and as such i had selected vegetarian meals for all my flights to and from Munich. Normally on the short flight they just give cookies or muffins but because of the time of this flight they gave sandwiches. Unfortunetly the sandwhich was chicken salad so i could not eat it and as it was a short flight they don’t use the same meal planning so the staff was unaware of me being a vegetarian. When the flight attendant gave me the sandwhich I informed her that i could not eat it and explained why so she told me very kindly after she was done serving she would go and see if she could find something vegetarian for me. After about 15minutes she came back with a salad she had made for me. This as far as i am concerned is way over the top for service the staff is not supposed to prepare meals just deliver the pre-prepared meals heated. After all the great experiences i have had with KLM i will never fly another airline KLM you are the best!!!!!!!!!!
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13 responses to “Praise for KLM Airlines”