By Darren Cronian on Friday, October 6th, 2006

Have you been treated unfairly by a travel company? Maybe you’ve tried complaining, but feel like you’re getting nowhere – or perhaps you don’t know where to begin. Either way, the BBC’s consumer champion, Dominic Littlewood, might be able to help you out.

Don’t Get Done, Get Dom

“Don’t Get Done, Get Dom”, BBC1’s hugely popular consumer affairs programme, is back for a second series and is eager to hear from anyone who has a serious consumer complaint. Dom is especially keen to hear from anyone with a holiday related problem.

Whatever the problem, he’ll examine the facts, track down the offenders and tackle the issue head on. He won’t give up until he’s got you a ‘Dom Deal’ – so if you’ve got a problem get in touch! For further details about the show – or to apply to be on it - please contact FlameTV on the numbers below:

Series hotline: 020 7278 5052 | Series email: dom@flametv.co.uk


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16 responses to “Don’t Get Done, Get Dom”

Richard Lewis | 19 December, 2006 at 9:55 am

As a fan of dont get don get dom, i was watching a recorded programme with the guest Queenie getting a tv for her son , during the programme i noticed a man pinching fruit from the stall she was working on as he went passed, which i couldn’t believe and rewound the clip in slow motion and yes the man?woman , think it was a man pinched fruit and put it in his pocket, do you guys know about this ??

yours faithfully
Richard lewis
lewis291273@hotmail.com

dawn hunt | 26 March, 2007 at 10:59 am

i have watched the programme quite a few times now and wondered if anyone would be able to help me.

i purchased a 12-month contract for a mobile phone from a company called the mobs.com - they promised me cashback after month 6 and 12 - but s\ince the company has gone bust - and i have been DONE.

the phone is through 3 - who i have contacted but they don’t want to know - they say it has nothing to do with them.

i am left feeling rather annoyed - and am paying £35 a month i feel that the contract has been breached - what can i do??

Dawn Hunt
northwich
Cheshire

David Fenn | 29 March, 2007 at 10:24 am

Hi!
I watched todays Dom programme about the Daily Express cruise offer.
I too am one of 100’s still waiting and have all the documentation to prove that I was offered a cruise, but this was postponed due to “over response and lack od availability”
Can you tell me and the others who we should contact to get the same result as did Dom? Anyone can e-mail me.
Great programme - thanks
David
f10david@fsmail.net

Don't Get Done, Get Dom | 11 April, 2007 at 10:58 am

Dear Dawn,

Thank you for your interest in ‘Don’t Get Done, Get Dom’.
Try calling OFCOM (the regulatory body for the telecommunication industries) on 020 7981 3040.
We wish you all the best in your endeavours to resolve your case.

Kind regards,

Aimee

Aimee Parnell | Researcher
Don’t Get Done, Get Dom | BBC One
FLAME TV | 6-9 Cynthia Street | London | N1 9JF
tel. 020 7713 6868 | fax. 020 7713 6999
aimee@flametv.co.uk | http://www.flametv.co.uk

Zowie | 21 July, 2007 at 8:41 am

Hi
i booked a skiing holiday for me and my family. we are all beginners so would eed to ski scholl ski hire etc.
cutting a long story short i went to going places told them what i wanted as i had been before so i knew what BEGINNERS needed.
when we got to the desination we were told that we had to pay extra for the ski hire as we had booked a different package that hadn’t got the ski hire included.
i was furious because i specifially kept saying to the travel operater is everything in there for beginners ski boots ski passes etc. yes yes yes she replied so going on her word i signed the contract.as you do
well we ended up paying for 3 days ski hire and ski passes when we thought we had booked 5 days back in england.
i wrote to customers services and visited the branced where i booked it they said no thats what you booked bla bla bla. but i know what i wanted and she gave me the wrong package. PLEASE PLEASE help me i want them to know they was wrong and i want te extra money we had to pay out back. it was my family’s first time skiing and we ended up missing 3 days worth of skiing that we thought was booked.

pleae help thanks zowie

Jennie Craine | 2 August, 2007 at 3:11 pm

I wonder if you can help. We have lived at our current address for nearly 20 years and been on this same phone number, first with BT and recently with Pipex. We were quite happy with the service we had from Pipex and had no intention of leaving. However, last week we recieved a letter from Pipex thanking us for our custom, and sorry that we were leaving to transfer to another provider. This was news to us, yet after 3 days of frustrating phone calls, going round in circles, as no-one will discuss the matter with us at BT because of the Data Protection Act and Pipex said that our phoning and saying we don’t want to leave isn’t sufficient, the order must be cancelled, we were getting nowhere fast. BT would only acknowledge that an order concerning our line had been taken at a Warrington call centre on 19th July, but wouldn’t tell us who had put in the order. Pipex refused point blank to stop the order, as it was up to the instigator of the order at BT to do this. Ofcom was about as much use as an ashtray on a motorbike . . .

As we live in a very small community, we finally discovered that the farmer who owns the farm adjacent to our property had approached BT with an order to put in a phone line to a nearby caravan where one of his farm workers lives in order that the chap could have a computer and keep in touch with his family in Poland. Finally, with hours to spare before we lost our service, the order was cancelled.

I woke up this morning to find I still had my internet connection. Wonderful. Then I tried using the phone - I couldn’t phone out - I had no supplier. My husband has just spent yet another 2 hours solidly on the phone trying to get something done about this, but since BT Wholesale and BT Retail won’t talk to each other, the Data Protection Act is rearing its ugly head everywhere, and Pipex can’t get us back as a customer for about a week, we are left without a phone.

It looks like it’s a bit too late for anything positive to happen to us, but can this please be a warning to others. Oh, and by the way, make sure your utility bills have BOTH husband and wive’s names on, as if you phone them up as the wife and the bill is in your husband’s name, they soon invoke the “I can’t speak to you, you’re not the account holder” . . .

Jennie Craine | 2 August, 2007 at 3:14 pm

Sorry - just realised I’ve put this on the wrong part of Dom’s site - will copy and paste it to him. Thanks.

Mrs Heather Tranter | 27 February, 2008 at 10:37 am

just come home from a cruise to the carribean with N.C.L. and we flew with B.A. as a result in there flight going late then cancelled we experienced a dominio effect of problems no flights to are destination and if any via the world to get there on time as a result missed almost 2 days of are holiday due to beening exhausted or delays (holiday was only 9 including travelling )the lies we recieved is unbelievable i am just sending a complaints letter to B.A.customer services and to Willy Walsh at B.A. and also going to send N.C.L. cruises customer services and there CEO/PRESIDENT Colin Veitch do you think there is anythink you can also help me with as the bigger the company the less they care about the little person Thanks in advance to dom and the team.

sheila douglas | 10 March, 2008 at 12:30 am

i need help or advise i had to cancel our holiday at butlins because my blind epileptic son had a horrendious accident and cut his face very badly had many stitches i felt that a long weekend would have been too much for him as it kept bleeding and he felt rough. i contacted first choice they havent rung me back.we have been going to butlins since 1970 i am sure we will go again i feel they could have helped us we are both pensioners so money is limited and the £290 was a blow to lose.could you advise me what to do.thanks. Sheila

Kathy Bottomley | 24 March, 2008 at 9:23 pm

Hi Dom
Have you heard of the unscrupulous practices of Club La Costa?, their Head Office is in North London but have a subsidiary company based in Spain. In March 06 It cost us a whopping £31,000.00 to become platinum members and this package promised 5* and above luxury accommodation for life at the time we truly believed we were getting what was described to us and we feel they have totally misrepresented their product and this borders on fraudulence. We have had 3 holidays and so far not one has been luxury. We have complained and to date have not had any response having sent 4 letters recorded delivery. We feel completely cheated and deceived, their attitude has been “we have taken your money and now we don’t care”. I would dearly love to expose this conning outfit for what they really are, con artists, in the hope this warns any future prospective clients. Any help would be gratefully received and I do hope you are interested in this one.
For further information please go to google and enter Club La Costa complaints you will see we are one of many.
Kindest regards
Kathy

naheed akhtar | 5 April, 2008 at 11:12 pm

Mu husband recently transferred the buisness line over from Bt to Unicom. The transfer went through on the 1st April, we had 3 days of working lines and on the Friday evening the both line that had been transferred went down. I tried contacting the provider (unicom), but they where closed. My husband has got a fast food takeaway, and it was friday night - BUSY! No telephone!!! On saturday i contacted Unicom who happened to be open, they said thatthat they would try and fix it but are not liable for any loss of buisness, but connot say when this would be fixed. I had to eventually get the both lines diverted to other numbers so that we did not lose out on any more buisness, this has just cost me more to have the lines diverted, which I feel that should not be paying but have to due to no choice. Can oyu advice me to what I can do or should do. Thank you

Anna | 27 June, 2008 at 7:14 am

sent a letter on the 8th of june to thomas cook as a formal complaint. still no reply and it is now the 27th june. what do i do. do i give them more time or can you help…

Lee Maddocks | 1 July, 2008 at 2:05 pm

Hello eveyone,
wat a brill show need your HELP !!! purchased a tv from brighthouse in birmingham northfield branch.but had the tv 3 yrs my ister didnt take out cover for the tv so weve been told to whistle.phoned samsung up the makers 12month warrenty has run out go whistle too.dom did a show about lcd tv ware the colour box goes fauilty at the back the same thing as happened to us.but as you guys now there not cheap.can you shed any light on our path to resolveing this problem.your our only help left.thankyou for taking time out if you can lee maddocks cheers guys keep up the good work

Tracey | 13 July, 2008 at 10:29 pm

My mother and father recently flew to Spain with Easyjet from Stansted and as my mother is unable to walk very far I pre-booked assistance to the aircraft and asked for help for her to board the plane. There was a man waiting to assist with the wheelchair to the aircraft but once they arrived there was no platform or any assistance to help her board the plane. My mother had to struggle up the steps herself, and was offered no help! I felt this was disgusting and promptly emailed Easyjet, who sent their usual standard reply. I was not happy with this and emailed again. This time I was told that I hadn’t pre-booked the assistance soon enough (48 hours) and that they couldn’t always promise help at this late stage (I actually booked the help 7 days before they travelled!) I wrote back again, and now Easyjet have blamed Stansted ground staff and have told me to complain to them! All we really wanted was an apology, but now as Easyjet keep passing the buck I am becoming more angry! Any advice?

Amy Myers | 1 August, 2008 at 1:11 pm

really need help. i have been ripped off by vanquis credit card company, fell slightly behind with payments have recieved no help and seems like i have paid off 3x what i spent and still paying now! dont know where to go from here?

Tim Mangoma | 12 August, 2008 at 12:11 pm

my wife and i had our cars stolen from our driveway on the 9th of may 2008. one of the cars was recovered 10days later. the other car hasn’t been recovered up to now. the detectives closed the case on the 30th of july and send our insurance company the relavant paperwook. its been over 3 months now and every time we we phoned the isuarance company sheila’s wheels and their brokers whom they refered the case to teceris the case seem to be always away on holiday or still waiting for more paper from the police. we have contacted the police and they have reassured us that they have sent all relevant paper wook. we dont know what to do now whether we should involve our lawyers. any advice tahnk you.

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